HR Senior Manager

The Hackett Group; México; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

The Hackett Group is seeking a Senior HR Manager to lead People Care and Talent Acquisition for Latin America while partnering with U.S.-based leaders. This role balances employee lifecycle responsibilities with end-to-end recruitment of technical and business roles in a 100% remote setup.

Ideal candidates will have native or advanced English, 5+ years in HR roles, and proven ability to collaborate with senior leaders in multinational environments.

Formación

• Bachelor's degree in HR, Psychology, Business Administration, or related field.
• 5+ years of experience in Human Resources, HR Business Partner, People Operations, or People Care roles.
• 3+ years of experience managing full-cycle recruitment, preferably for IT or technology positions.
• Experience supporting employee relations, performance management, employee engagement, organizational development, and workforce planning.
• Proven experience partnering with senior leaders and managers in multinational organizations.
• Experience supporting remote and distributed teams across Latin America.

Responsabilidades

• Serve as the primary HR partner for employees, managers, Directors, and business leaders across assigned practices.
• Build trusted relationships with leadership to support business objectives, workforce planning, and people strategies.
• Manage the complete employee lifecycle, including onboarding, engagement, performance management, career development, internal mobility, and offboarding.
• Conduct regular one-on-one check-ins with employees to promote engagement, identify concerns, and improve retention.
• Advise managers on employee relations, coaching, performance management, conflict resolution, and best HR practices.
• Support organizational changes, promotions, compensation adjustments, internal transfers, and workforce planning initiatives.
• Coordinate and facilitate performance review cycles and development planning.
• Drive employee engagement initiatives that strengthen culture, collaboration, recognition, and retention.
• Monitor HR metrics, including turnover, retention, engagement, and organizational trends, providing insights and recommendations to leadership.
• Ensure compliance with company policies and HR processes across Latin America.
• Maintain accurate HR documentation and employee records while ensuring confidentiality.
• Partner with Finance, Operations, Payroll, and leadership teams to support people operations and continuous process improvements.

Conocimientos

English proficiency (C1/C2)

HR Partner

People operations

Stakeholder management

Educación

Bachelor's degree in HR, Psychology, Business Administration, or related field

Herramientas

ATS

HRIS

LinkedIn Recruiter

Descripción del empleo

Senior HR Manager / People Care & Talent Acquisition

Position Overview

We are seeking an experienced, people-oriented, and proactive Senior HR Manager to support the employee lifecycle while partnering closely with business leaders to foster a high-performing, engaged, and inclusive work environment.

This role serves as the primary HR partner for assigned business units across Latin America, balancing strategic People Care responsibilities with full-cycle recruitment activities. The ideal candidate is passionate about employee experience, talent development, organizational effectiveness, and building strong relationships with leaders while also leading end-to-end hiring processes for technical and business roles when required.

Advanced or Native-level English proficiency is essential, as this position partners daily with U.S.-based leaders, employees, candidates, and cross-functional teams in a global environment.

Key Responsibilities

People Care & HR Business Partnership (Primary Focus)

• Serve as the primary HR partner for employees, managers, Directors, and business leaders across assigned practices.
• Build trusted relationships with leadership to support business objectives, workforce planning, and people strategies.
• Manage the complete employee lifecycle, including onboarding, engagement, performance management, career development, internal mobility, and offboarding.
• Conduct regular one-on-one check-ins with employees to promote engagement, identify concerns, and improve retention.
• Advise managers on employee relations, coaching, performance management, conflict resolution, and best HR practices.
• Support organizational changes, promotions, compensation adjustments, internal transfers, and workforce planning initiatives.
• Coordinate and facilitate performance review cycles and development planning.
• Drive employee engagement initiatives that strengthen culture, collaboration, recognition, and retention.
• Monitor HR metrics, including turnover, retention, engagement, and organizational trends, providing insights and recommendations to leadership.
• Ensure compliance with company policies and HR processes across Latin America.
• Maintain accurate HR documentation and employee records while ensuring confidentiality.
• Partner with Finance, Operations, Payroll, and leadership teams to support people operations and continuous process improvements.

Talent Acquisition (Secondary Focus)

• Manage the end-to-end recruitment process for technical and corporate positions across Latin America.
• Partner with hiring managers to define hiring needs, role requirements, and recruitment strategies.
• Source candidates through LinkedIn Recruiter, job boards, referrals, networking, and direct sourcing techniques.
• Conduct HR and behavioral interviews in English.
• Coordinate interview processes with hiring managers and technical interviewers.
• Ensure an exceptional candidate experience throughout the recruitment lifecycle.
• Manage offer negotiations, hiring documentation, and onboarding coordination.
• Maintain recruiting pipelines, ATS records, and recruitment metrics.
• Develop proactive sourcing strategies for niche and hard-to-fill positions.
• Support employer branding and talent attraction initiatives.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• Advanced or Native-level English proficiency (C1/C2) is required. Excellent verbal and written communication skills are essential, as this role interacts daily with U.S.-based leaders, employees, candidates, and cross-functional stakeholders.
• 5+ years of experience in Human Resources, HR Business Partner, People Operations, or People Care roles.
• 3+ years of experience managing full-cycle recruitment, preferably for IT or technology positions.
• Experience supporting employee relations, performance management, employee engagement, organizational development, and workforce planning.
• Proven experience partnering with senior leaders and managers in multinational organizations.
• Experience supporting remote and distributed teams across Latin America.
• Strong knowledge of HR best practices throughout the employee lifecycle.
• Experience using ATS platforms, HRIS systems, and LinkedIn Recruiter.
• Strong analytical, organizational, coaching, and stakeholder management skills.
• Ability to manage multiple priorities while balancing strategic initiatives with operational execution.
• Highly organized, proactive, empathetic, and results-oriented.

Preferred Qualifications

• Experience in consulting, technology, or professional services organizations.
• Experience recruiting technical and engineering talent.
• Familiarity with U.S. business culture and global organizations.
• Experience supporting multicultural and remote teams.
• Knowledge of HR analytics, recruiting KPIs, and workforce planning.
• Experience leading employee engagement, retention, and organizational development initiatives.
• Strong project management and change management skills.

Work Schedule

Shift: 8:00 AM – 5:00 PM (Mexico) / 10:00 AM – 7:00 PM (Uruguay)

Work Location: 100% Remote