ES People Advisor

Salesforce

Ciudad de México

Presencial

MXN 279.000 - 390.600

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Excellent career development opportunities

Inclusive workplace culture

Comprehensive benefits package

Descripción de la vacante

A leading software company in Mexico City is looking for an ES People Advisor to provide HR support and service to employees. The role requires 2 years of HR or customer service experience, strong problem-solving skills, and proficiency with Workday. Join a team dedicated to enhancing employee success and giving exceptional service. Apply today to shape the future of work!

Formación

Strong organizational skills with attention to detail.
Ability to maintain confidentiality.
Experience in a high-paced evolving environment.

Responsabilidades

Provide superior customer service via the Basecamp portal.
Record and supervise customer interactions using a case management tool.
Participate in projects for process improvement.

Conocimientos

Problem solving skills

Communication skills

Customer service focus

Data integrity

Teamwork

Educación

2 years prior work experience in HR or customer service

Experience with Workday HCM or similar HRIS

Herramientas

Case Management system

Workday

Descripción del empleo

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to growing out our organization with the Ohana style treatment. Whether we are recruiting the next extraordinary candidate for our company, implementing new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of an elite employee experience, which allows Salesforce to deliver a premier customer experience in the market.

The ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.

Your Impact

Provide superior customer service to employees and managers of Salesforce via our Basecamp customer portal, and other social channels.
Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.
Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.
Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
Assist with User Acceptance Testing for system enhancements.
Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.

Requirements

2 years prior work experience in Human Resources or a centralized customer service environment preferred
Prior experience with Workday HCM or similar HRIS is highly desirable
Experience working in a Case Management system
Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
Excellent verbal and written communication skills
The ability to navigate and collaborate with employees through personal circumstances
Ability to diagnose a problem and lead correction efforts through effective communication and execution
Superior employee experience focus
Ability to navigate in a high-paced evolving environment with contending priorities
Ability to maintain confidentiality in all aspects of job responsibilities
Appetite for growth and desire to drive process improvements applying technology
Work effectively in a team setting
Experience working in HR shared services organization for an established company is ideal
Candidate should be Bi-lingual and able to work PST hours with great communication, and writing skills

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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