Java Support

Epikso Mexico; Xico; Presencial; MXN 450.000 - 750.000; Jornada completa

Descripción de la vacante

Epikso Mexico is seeking an experienced Application Support Specialist with strong Java, Unix/Linux, and SQL skills to join our team in Veracruz.

The ideal candidate will proactively analyze and debug issues, contribute to SRE strategies for reliability and performance, and collaborate with development teams to drive improvements. This role requires hands-on coding when needed and a solid database background.

Formación

• 6–10 years of L2/L3 application support experience.
• Strong Unix/Linux and Java coding/debugging skills.
• Solid understanding of databases.

Responsabilidades

• Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
• Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
• Efficiently escape issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
• Automate manual processes to improve efficiency.
• Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
• Possess a solid understanding of technical concepts and be capable of writing code when necessary.
• Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Conocimientos

Unix/Linux

Java

Databases

Descripción del empleo

Role Summary: Candidate need to be heavy on Java + Unix/Linux + SQL

Responsibilities:

• Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
• Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
• Efficiently escape issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
• Automate manual processes to improve efficiency.
• Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
• Possess a solid understanding of technical concepts and be capable of writing code when necessary.
• Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Key criteria:

• Level L2, L3 Application Support experience, preferably in the 6-10 years range.
• Technical Skills: Unix/Linux, any object-oriented programming experience (Java), with a good understanding of databases.
• Proficient in coding and debugging.