ITSM Architect — ServiceNow & ITIL Lead (Remote)

Travelport; Región Centro; Híbrido; MXN 700.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food & restaurant vouchers

Generous vacation allowance

Major medical insurance

Saving fund

Descripción de la vacante

Travelport is seeking an ITSM Architect who will shape how we design and operate our technology services across the Guadalajara/Remote Mexico footprint. You will bring together ITSM best practices, ServiceNow capabilities, and the needs of our technology teams to create processes and solutions that are easier to operate, automate, measure, and improve.

You’ll design ITSM processes, translate needs into ServiceNow designs, and partner with ITSM owners, SRE, engineering, and service teams to

Formación

• 10+ years of IT service management experience, including enterprise process or solution design.
• Deep ITIL knowledge, with ITIL 4 certification strongly preferred and a practical approach to applying the framework.
• Strong ServiceNow ITSM design experience across Incident, Change, Problem, Knowledge, Service Catalog, workflows, Flow Designer, reporting, and integrations; CSA/CIS certifications are a plus.
• Strong communication and stakeholder-management skills, with the ability to turn complex operational needs into clear, scalable solutions.

Responsabilidades

• Design and evolve ITSM processes and ServiceNow solutions that improve how Travelport plans, delivers, supports, and measures technology services.
• Translate business and operational needs into practical ServiceNow designs, including workflows, automation, reporting, integrations, and supporting data structures.
• Partner with ITSM practice owners, SRE, engineering, architecture, and service teams to align process design with operational needs and governance.
• Identify opportunities to connect ITSM practices, reduce manual effort, improve service visibility, and strengthen operational resilience through automation and better use of data.
• Guide solution decisions from concept through implementation, balancing standard ServiceNow capabilities with targeted configuration and sustainable long-term design.

Conocimientos

ITSM Architecture

ServiceNow

ITIL 4

Enterprise Design

Automation

Herramientas

CSA/CIS certifications

Descripción del empleo

Travelport is seeking an ITSM Architect who will shape how we design and operate our technology services across the Guadalajara/Remote Mexico footprint. You will bring together ITSM best practices, ServiceNow capabilities, and the needs of our technology teams to create processes and solutions that are easier to operate, automate, measure, and improve.

You’ll design ITSM processes, translate needs into ServiceNow designs, and partner with ITSM owners, SRE, engineering, and service teams to