ITIL Change Manager — Hybrid (Mexico City)

Marsh; Ciudad de México; Hybrid; MXN 420,000 - 540,000; Full time

Job summary

Marsh McLennan in Mexico City is seeking a Change Management professional to join our Database Production Services team. The role requires 3+ years of ITIL change management experience and ITIL Foundation certification, with exposure to ITIL Service Management processes.

The successful candidate will prepare change management reports, support governance, and collaborate with IT Service Management teams. This hybrid role requires three days per week in the office.

Qualifications

• 3+ years of ITIL change management experience.
• Exposure to ITIL Service Management processes and methodologies.
• ITIL Foundation certification.
• Experience with application and database support.

Responsibilities

• Manage end to end change management lifecycle from initiation to closure.
• Review and validate change requests for completeness and compliance.
• Manage queues for database-related change requests.
• Coordinate change reviews and communications among teams and requesters.
• Prepare and maintain change management reports.
• Ensure changes are categorized, prioritized and scheduled.

Skills

Analytical skills

Problem-solving

Communication skills

Writing skills

Education

ITIL Foundation certification

Tools

Database systems knowledge

Job description

Marsh McLennan in Mexico City is seeking a Change Management professional to join our Database Production Services team. The role requires 3+ years of ITIL change management experience and ITIL Foundation certification, with exposure to ITIL Service Management processes.

The successful candidate will prepare change management reports, support governance, and collaborate with IT Service Management teams. This hybrid role requires three days per week in the office.