Global Change Management Lead

EPAM Systems; México; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Upskilling & certifications

LinkedIn Learning access

Global career opportunities

Volunteer opportunities

Job summary

EPAM Systems is seeking a Change Management professional to coordinate enterprise-wide Change activities from the Mexico office. You will educate stakeholders, run CAB meetings, monitor policy adherence, and analyze Change metrics to support leadership decisions.

You will collaborate with SMEs to improve processes, manage ServiceNow records, and develop training resources for new team members, ensuring minimal service disruption across departments.

Qualifications

• Bachelor's or Master's degree in Engineering, Computer Science, Computer Information Systems, Management Information Systems, or a closely related discipline.
• A minimum of three years of direct experience within a Technology Change Management program, ensuring adherence to procedures and CAB reviews.
• Strong verbal and written communication with leadership, able to tailor messaging for different audiences.
• Well-developed skills in customer service, analytical thinking, research, interpersonal engagement, and problem resolution.
• Practical experience using and managing ticketing platforms such as ServiceNow.
• Fluent English at a B1+ level or higher.

Responsibilities

• Serve as the primary contact for coordinating Change activities across all levels of the organization.
• Educate stakeholders and end-users on Change Management practices while monitoring adherence and refining policies.
• Conduct Change reviews with implementers and stakeholders to confirm policy compliance.
• Organize and lead Change Advisory Board (CAB) meetings focusing on higher-risk changes.
• Analyze Change-related metrics and compile reports for leadership review.
• Oversee the performance and upkeep of Change Management systems and applications.
• Create and maintain documentation outlining relevant procedures and processes.
• Audit Change records for completeness and accuracy using ServiceNow.
• Identify and resolve scheduling conflicts among planned Changes before they occur.
• Work with Subject Matter Experts to enhance processes supporting service delivery.
• Support cross-departmental initiatives to improve operational consistency and reduce disruptions.
• Assist in developing training materials and onboarding resources for new team members.
• Track industry trends to identify opportunities for process enhancement.
• Participate in post-implementation reviews to evaluate outcomes and capture lessons learned.
• Help establish escalation paths for handling issues during change execution.

Skills

Change management

Stakeholder communication

Analytical thinking

Problem solving

Process improvement

Education

Bachelor's or Master's degree in Engineering/CS/CIS/MIS

Tools

ServiceNow

Job description

EPAM Systems is seeking a Change Management professional to coordinate enterprise-wide Change activities from the Mexico office. You will educate stakeholders, run CAB meetings, monitor policy adherence, and analyze Change metrics to support leadership decisions.

You will collaborate with SMEs to improve processes, manage ServiceNow records, and develop training resources for new team members, ensuring minimal service disruption across departments.