Junior Change & Problem Manager - Grow in ITIL & Stability

Kyndryl; Ciudad de México; Hybrid; MXN 874,737 - 1,224,632; Full time

Benefits offered by this job

Flexible work environment

Career development programs

Job summary

Kyndryl in Mexico City is seeking a Change & Problem Manager to enhance service stability and operational risk control. In this critical role, you will govern Change Enablement practices, oversee change assessments, and lead root cause analysis for incidents to ensure continuous improvement.

The ideal candidate will have substantial IT operations experience, knowledge of ITIL 4, and strong skills in communication and risk management. Join Kyndryl to thrive in a dynamic, hybrid-friendly culture.

Qualifications

• 3+ years of experience in IT operations or IT service management.
• Strong understanding of Change Enablement and Problem Management.
• Intermediate to advanced English proficiency.

Responsibilities

• Govern and operate Change Enablement and Problem Management practices.
• Assess, review, and approve changes based on risk and impact.
• Drive root cause analysis for high-impact incidents.

Skills

IT operations experience

ITIL 4 knowledge

ServiceNow experience

Risk assessment understanding

Root cause analysis skills

Communication skills

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Job description

Kyndryl in Mexico City is seeking a Change & Problem Manager to enhance service stability and operational risk control. In this critical role, you will govern Change Enablement practices, oversee change assessments, and lead root cause analysis for incidents to ensure continuous improvement.

The ideal candidate will have substantial IT operations experience, knowledge of ITIL 4, and strong skills in communication and risk management. Join Kyndryl to thrive in a dynamic, hybrid-friendly culture.