Change Manager

Marsh; Ciudad de México; Hybrid; MXN 420,000 - 540,000; Full time

Job summary

Marsh McLennan in Mexico City is seeking a Change Management professional to join our Database Production Services team. The role requires 3+ years of ITIL change management experience and ITIL Foundation certification, with exposure to ITIL Service Management processes.

The successful candidate will prepare change management reports, support governance, and collaborate with IT Service Management teams. This hybrid role requires three days per week in the office.

Qualifications

• 3+ years of ITIL change management experience.
• Exposure to ITIL Service Management processes and methodologies.
• ITIL Foundation certification.
• Experience with application and database support.

Responsibilities

• Manage end to end change management lifecycle from initiation to closure.
• Review and validate change requests for completeness and compliance.
• Manage queues for database-related change requests.
• Coordinate change reviews and communications among teams and requesters.
• Prepare and maintain change management reports.
• Ensure changes are categorized, prioritized and scheduled.

Skills

Analytical skills

Problem-solving

Communication skills

Writing skills

Education

ITIL Foundation certification

Tools

Database systems knowledge

Job description

Change Management

We are seeking a talented individual to join our Database Production Services team at Marsh McLennan. This role will be based in México city. The role requires at least 3 years of experience in ITIL change management, ITIL Foundation certification, and exposure to ITIL Service Management processes.

You will also prepare change management reports, support governance, and collaborate with other IT Service Management teams. Strong analytical, problem-solving, and communication skills are essential. Experience with databases and application support is advantageous. The position offers opportunities for professional development and requires a hybrid work approach, with at least three days per week in the office.

We will count on you to:

• Manage end to end change management lifecycle from initiation to closure.
• Review and validate change requests for completeness and compliance
• Manage queues for Database related change requests utilizing domain knowledge to manage changes efficiently through their lifecycle
• Facilitate communications about changes and change reviews which requires coordination among involved teams and requester.
• Prepare and maintain change management reports.
• Ensure changes are appropriately categorized, prioritize and scheduled.
• Help and support other areas of the IT Service Management for better hygiene and governance cadence.

Experience :

• 3+ years of working experience in ITIL change management process.
• Exposure to ITIL Service Management (or similar) processes and methodologies.
• ITIL Foundation certified.
• Good experience in application, database or other application related technology support.

What makes you stand out:

• Experience in databases.
• Strong analytical and problem-solving skills.
• Good communication and writing skills.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.