IT Support Technician II (Manufacturing) On Site

Confidential; Apodaca; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major Medical Expense Plan

Life insurance

Saving fund: 10% of your base salary

Christmas bonus averaging 30 days' pay

Grocery & Restaurant vouchers

Descripción de la vacante

GE Vernova is seeking an onsite IT Support professional for a 12-month project-based assignment at a manufacturing facility. You will handle PC/Mac support, imaging, deployments, and end-user readiness for shop floor and engineering teams.

You will also support software, peripherals, telephony, printers, and conference room tech, with emphasis on reliability, security, and timely incident response in a fast-paced environment.

Formación

• 2+ years onsite IT support in corporate or manufacturing environment.

Responsabilidades

• PC/Mac support for shop floor and engineering users.
• Hardware deployment, imaging, and refresh.
• Software support including OS images and Office.
• Telephony and mobile device support.
• Printer, scanner, and barcode device troubleshooting.
• Conference room tech and AV equipment support.
• OT and manufacturing tech equipment support.
• Basic server, NAS, and network task assistance.
• Occasional non-business-hours support per schedule.
• Maintain customer service standards and problem resolution.

Conocimientos

Windows 10/11

macOS

Active Directory

Imaging & deployment

Printer & peripheral support

Networking basics

Mobile devices

Telephony issues support

Microsoft Office

ServiceNow

OT familiarity

Herramientas

ServiceNow

Descripción del empleo

Work Arrangement: 100% onsite at the assigned manufacturing facility.

Contract: 12-month project-based assignment.

Daily Responsibilities

• PC / Mac Support and Lifecycle
  • PC lifecycle activities primarily supporting shop floor and engineering users, including:
  • PC/Mac builds and transfers for new deployments
  • Hardware break/fix assistance
  • Post imaging setup, including installation of local site applications and device configuration for end user readiness
  • End user data transfer support during PC/Mac refresh or replacement
  • Client connectivity and configuration support (network, printing, scanning)
• Software Support
  • Resources may be requested to perform:
  • Operating system troubleshooting and reloading of core images (including data transfer when required)
  • Support for GE Vernova standard images and approved software (e.g., Windows OS, macOS, Microsoft Office, GE Vernova core applications)
  • Support for local site, manufacturing, and engineering applications
  • Desktop configuration, software installation/removal, driver updates, and virus remediation
• Telephony and Mobile Device Support
  • Identify and resolve end user connectivity issues, including those resulting from IMAC activities
  • Provide basic mobile device support (e.g., GE Vernova application installation and basic troubleshooting)
  • Identify and resolve telephony service delivery issues (configuration and hardware), coordinating with third party providers and GE Vernova staff as approved
• Printer Support
  • Assist with basic printer troubleshooting as directed by GE Vernova, including paper jams, toner replacement, and basic configuration
  • Coordinate with GE Vernova Facilities and managed print service providers
• Conference Room Support
  • Assist GE Vernova Facilities and external vendors with conference room maintenance, including PCs, phones, and audio visual equipment
• Operational Technology (OT) Support
  • Assist with manufacturing technology equipment, including but not limited to:
  • PCs connected to manufacturing equipment
  • Thin clients
  • Legacy operating systems
  • Barcode readers and label/barcode printers
• Network Physical LAN Support
  • Provide “hands and eyes” support for physical tasks (e.g., reboots, physical swaps, software upgrades) under GE Vernova guidance
  • Non Business Hours support will be scheduled by mutual agreement
  • Perform basic cabling tasks, including patching and cable management
• Physical Server / NAS Support
  • Provide “hands and eyes” support for servers and NAS during Standard Business Hours
  • Non Business Hours support will be scheduled by mutual agreement
• Site Disaster Preparation and Recovery
  • Assist sites with IT infrastructure preparation for natural disasters, including data backup and equipment shutdown in accordance with GE Vernova policies
  • Basic Trouble shooting (camera not working, reader offline)
  • Checking power/network connectivity
  • Coordinate with security vendors or IT teams
  • Act as "hands and feet" onsite-not deep technical troubleshooting or engineering
• Server Support
  • Assist with server installation, configuration, and maintenance
  • Assist with backup, recovery, and security procedures
  • Support resolution of server hardware and application issues
  • Detect, diagnose, and report application‑related problems
  • Install software releases, system upgrades, and patches
• Network and Network Management Support
  • Perform approved network administration tasks (planned or emergency)
  • Assist with network installation, configuration, and maintenance
  • Support resolution of network hardware and performance issues
• Project Management
  • Facilitate change‑management processes with GE Vernova
  • Evaluate technologies and tools and provide recommendations aligned with GE Vernova standards
  • Establish and document standards and procedures for management review
  • Maintain data, software, hardware security, and emergency procedures

Requirements

• 2+ years of experience providing onsite IT support, Desktop Support, or Deskside Support in a corporate or manufacturing environment.
• Experience supporting Windows 10/11 and/or macOS operating systems.
• Strong troubleshooting skills for hardware, software, and peripheral devices.
• Experience with PC deployment, imaging, refresh, migration, and IMAC (Install, Move, Add, and Change) activities.
• Experience supporting Microsoft Office and other standard business applications.
• Knowledge of Active Directory for basic user account administration (password resets, account unlocks, group membership, etc.).
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/Wi‑Fi connectivity, and network troubleshooting.
• Experience supporting printers, scanners, barcode readers, and other peripheral devices.
• Ability to troubleshoot mobile devices and basic telephony issues.
• Basic knowledge of Windows Server environments, NAS, and server hardware support is preferred.
• Experience providing "Hands & Eyes" support for network and server teams is a plus.
• Experience supporting manufacturing or operational technology (OT) environments is highly preferred.
• Familiarity with ticketing systems such as ServiceNow or similar ITSM platforms.
• Excellent customer service, communication, and problem-solving skills.
• Ability to prioritize multiple tasks and work independently in a fast‑paced environment.
• Ability to lift and move IT equipment as needed.
• Willingness to work 100% onsite in a manufacturing environment.

Preferred Qualifications

• Experience supporting manufacturing floor devices, such as thin clients, industrial PCs, barcode scanners, and label printers.
• CompTIA A+, Network+, or Microsoft certifications are a plus.
• Experience with conference room technology and audiovisual equipment.
• Experience participating in IT infrastructure projects, hardware refreshes, or office moves.

We offer

• Major Medical Expense Plan
• Life insurance
• Saving fund: 10% of your base salary
• Christmas bonus averaging 30 days' pay for every year
• Grocery & Restaurant vouchers