IT Infrastructure Specialist

Grupo TECMA; Ciudad Juárez; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Grupo TECMA seeks a seasoned IT Service Delivery professional to deploy, configure, and support a range of end-user computing and OT systems in a manufacturing setting. You will train users, manage mobility, and ensure secure, reliable IT operations across the plant and offices.

You will collaborate with cross-functional teams to optimize performance, monitor data, and drive improvements from analysis. Fluent English, a strong customer focus, and passion for learning are essential.

Formación

• Bachelor's degree or higher in a relevant field and 5+ years IT service delivery experience.
• Excellent customer service and communication skills are required.
• Intermediate to advanced English proficiency (conversational).
• Experience in the manufacturing industry is required.

Responsabilidades

• Workforce Productivity: Deploy, configure, and support hardware OS and productivity software; train users on Office 365 and tools.
• End User Computing & Mobility: assist with mobile device setup and EUC tools.
• Smart Hands in Server Rooms: provide hands-on support, install/troubleshoot servers, VMs, and UPS systems.
• Physical Security: support visitor management, access control, and video surveillance tech.
• PC Desktop Support: remote/onsite support via BeyondTrust; manage virtual desktops, printers, and connectivity issues.
• Network Infrastructure: troubleshoot LAN/WAN, OT environments, and assist with network security operations.
• Mobile: manage on-site cellular tech and support mobile devices.
• Operational Technology: assist in connecting industrial machines to the network.

Conocimientos

Customer service

Communication

Data analysis

Problem solving

Leadership

Teamwork

Agile mindset

Time management

Educación

Bachelor's degree in computer science, information technology, or related field

PM training

ITIL certification

Herramientas

ServiceNow

Windows 11

BeyondTrust

Zscaler

Descripción del empleo

• Workforce Productivity: Deployment, configuration, and support of hardware client operating systems, and productivity software for end users. Support users with Office 365 and standard productivity tools; provide basic training and guidance.
• End User Computing & Mobility: Assist with mobile device setup and EUC tools, following standard procedures.
• Smart Hands in Server Rooms: Provide hands‑on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems.
• Physical Security: Support visitor management systems and maintain knowledge of access control and video surveillance technologies.
• PC Desktop Support: Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues.
• Network Infrastructure: Troubleshoot LAN/WAN, OT environments, and assist with network security operations.
• Mobile: Manage on‑site cellular tech and support mobile communication devices (femto cells).
• Operational Technology: Supports OT systems by connecting industrial machines to the network. Understands the role of OT in industrial environments.

• Bachelor's degree in computer science, Information Technology, or a related field. (Required)
• Minimum of 5 years of relevant IT service delivery experience. (Required)
• Intermediate to advanced English proficiency (conversational). (Required)
• Experience in the manufacturing industry. (Required)
• Experience with ServiceNow and Windows 11. (Required)
• Experience with data migration. (Nice to have)
• roject Management (PM) training. (Nice to have)
• ITIL certification. (Nice to have)
• Excellent customer service and communication skills
• Learning Agility: Actively pursue training and development opportunities.
• Ability to draw conclusions from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
• Communication-Self Motivation-Leadership-Responsibility-Teamwork-Problem 2 Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation