IT Service Desk Technician

Corning Incorporated; Reynosa; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great benefits above law

Learning environment

Equal opportunity employment

Descripción de la vacante

Corning Incorporated in Reynosa, Mexico, is seeking an IT Service Desk Technician to provide first and second‑level support for plant users, ensuring reliable access to IT services and devices. You will support Windows environments, Microsoft 365, printing services, and basic IT infrastructure, delivering excellent customer experiences in a fast-paced manufacturing setting.

You will deploy and maintain desktops, laptops, mobile devices, printers, network equipment, and UPS systems, coordinate

Formación

• It requires an associate/technical/bachelor's degree.
• At least 2 years in IT support, help desk, or similar roles.
• Experience with Windows environments and Microsoft 365.
• Experience troubleshooting desktops, laptops, printers, and mobile devices.
• Experience using IT ticketing and service management systems.
• Advanced English.

Responsabilidades

• Provide 1st and 2nd level support for plant personnel with hardware, software, network, and M365 issues.
• Deploy, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Support print environments, server rooms, network equipment, and UPS systems.
• Manage incidents and requests via IT Service Management platform with SLA adherence.
• Collaborate with internal IT teams and external vendors; document procedures and activities.
• Identify opportunities to improve IT services and automate processes.

Conocimientos

IT support

Windows OS

Microsoft 365

Printer management

English (Advanced)

Educación

Associate's Degree

Technical Degree

Bachelor's Degree

Herramientas

IT ticketing system

Desktop imaging

Descripción del empleo

Would you like to join a global leader in optical innovation, where your talent can help connect the world and transform industries?

What is your role?

As part of the IT organization, the IT Service Desk Technician provides first and second-level technical support for plant users, ensuring reliable access to IT services, workplace technology, and business-critical systems. This role supports end users, Microsoft 365 solutions, computer equipment, mobile devices, printing services, and basic IT infrastructure, while delivering an exceptional customer experience in a fast-paced manufacturing environment.

What will you do?

• Provide first and second-level technical support for plant personnel, troubleshooting and resolving hardware, software, network, connectivity, and Microsoft 365-related issues.
• Deploy, configure, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and workplace technology, including hardware replacements, software installations, imaging, and system upgrades.
• Support HP print environments, managed print services, server rooms, network equipment, and APC UPS systems, including troubleshooting, preventive maintenance, and vendor coordination.
• Manage incidents and service requests through the corporate IT Service Management platform, ensuring SLA compliance and timely issue resolution.
• Collaborate with internal IT teams and external vendors while documenting technical procedures, solutions, and support activities to maintain operational excellence.
• Identify and implement opportunities to improve IT services, automate processes, and enhance the end-user experience.

What do you need to have?

• Associate's Degree, Technical Degree, or Bachelor's Degree,
• At least 2 years of experience in IT Support, Help Desk, Service Desk, Desktop Support, or a similar role.
• Experience supporting Windows-based environments and Microsoft 365 applications and services.
• Experience troubleshooting desktops, laptops, printers, and mobile devices.
• Experience working with IT ticketing and service management systems.
• Advanced English.

What we offer?

• Great benefits above law
• Growing environment that supports learning
• Equal opportunity employee

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodations related to disability or religion, please contact us at [e-mail]