IT Service Desk Technician

Corning Inc.; Reynosa; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great benefits above law

Growing environment that supports学习

Equal opportunity employee

Descripción de la vacante

Corning Inc. is seeking an IT Service Desk Technician to provide first and second-level technical support for plant users. You will ensure reliable access to IT services, support Microsoft 365, hardware, and workplace technology in a fast-paced manufacturing setting.

Responsibilities include troubleshooting various endpoints, imaging, software upgrades, printer support, and incident management. English proficiency is required for coordinating with global teams and vendors.

Formación

• 2+ years of IT Support/Help Desk experience.
• Experience with Windows-based environments and Microsoft 365.
• Experience troubleshooting desktops, laptops, printers, and mobile devices.
• Advanced English.

Responsabilidades

• Provide first and second-level technical support for plant personnel; troubleshoot hardware, software, network, connectivity, and Microsoft 365 issues.
• Deploy, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripherals; perform imaging and upgrades.
• Support print environments, server rooms, network equipment, and UPS systems; coordinate with vendors.
• Manage incidents and service requests through the ITSM platform; ensure SLA compliance and timely resolution.
• Collaborate with internal IT teams and external vendors; document procedures and solutions.
• Identify opportunities to improve IT services and automate processes to enhance end-user experience.

Conocimientos

Windows support

Microsoft 365

Device troubleshooting

English proficiency

Educación

Associate's Degree

Technical Degree

Bachelor's Degree

Herramientas

ITSM systems

Descripción del empleo

Would you like to join a global leader in optical innovation, where your talent can help connect the world and transform industries?

What is your role?

As part of the IT organization, the IT Service Desk Technician provides first and second-level technical support for plant users, ensuring reliable access to IT services, workplace technology, and business-critical systems. This role supports end users, Microsoft 365 solutions, computer equipment, mobile devices, printing services, and basic IT infrastructure, while delivering an exceptional customer experience in a fast-paced manufacturing environment.

What will you do?

• Provide first and second-level technical support for plant personnel, troubleshooting and resolving hardware, software, network, connectivity, and Microsoft 365-related issues.
• Deploy, configure, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and workplace technology, including hardware replacements, software installations, imaging, and system upgrades.
• Support HP print environments, managed print services, server rooms, network equipment, and APC UPS systems, including troubleshooting, preventive maintenance, and vendor coordination.
• Manage incidents and service requests through the corporate IT Service Management platform, ensuring SLA compliance and timely issue resolution.
• Collaborate with internal IT teams and external vendors while documenting technical procedures, solutions, and support activities to maintain operational excellence.
• Identify and implement opportunities to improve IT services, automate processes, and enhance the end-user experience.

What do you need to have?

• Associate's Degree, Technical Degree, or Bachelor's Degree,
• At least 2 years of experience in IT Support, Help Desk, Service Desk, Desktop Support, or a similar role.
• Experience supporting Windows-based environments and Microsoft 365 applications and services.
• Experience troubleshooting desktops, laptops, printers, and mobile devices.
• Experience working with IT ticketing and service management systems.
• Advanced English.

What we offer?

• Great benefits above law
• Growing environment that supports learning
• Equal opportunity employee

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodations related to disability or religion, please contact us at [e-mail]