IT Site Support Associate

Advanced Energy; Mexicali; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Advanced Energy in Mexicali seeks an IT Support professional to provide desktop, hardware, software, and network assistance for internal users. The role includes L2/L3 support for AE Infra as needed, and collaboration with the Purchasing Team for IT equipment.

The ideal candidate will have 2+ years of LAN, network, servers and PC experience, strong troubleshooting skills, and proficiency in English. Requires a Diploma or Bachelor in IT and basic ITIL/CCNA knowledge.

Formación

• Must have Diploma or Bachelor in IT related field.
• Experience with LAN, network, servers and PCs (2+ years).
• Proficient in English (oral and written).
• Familiarity with Service Desk tools such as ServiceNow.

Responsabilidades

• Receives, responds to, troubleshoots, and corrects IT problems from internal customers.
• Tracks PC problems and resolves them promptly.
• Logs, monitors, resolves and closes tickets in the Service Desk Tool.
• Directs advanced problems to the appropriate resource.
• Works on software installation, update, and configuration as directed by PC Coordinators.

Conocimientos

English proficiency

LAN/WAN networking

Windows admin

Active Directory

Troubleshooting

Educación

Diploma or Bachelor Degree in IT related field

ITIL/CCNA/MCP certifications (Desirable)

Herramientas

ServiceNow

Printer/PC hardware tools

Descripción del empleo

POSITION SUMMARY

Provides support for hardware, software, network and system server, issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc. Provide some L2/L3 system support for AE Infra (Server and Infra) when required.

RESPONSIBILITIES

• Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.
• Tracks PC problems and resolves them in a prompt and courteous manner.
• Logs, monitor, resolve and close tickets in the Service Desk Tool.
• Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
• Works on software installation, update, and configuration as directed by PC Coordinator(s).
• Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.
• Works on the maintaining, configuration of computers, printers, switches, servers, copy machine, etc.
• Works on the updating support information such as PC inventory, PC Loaners, IT assets etc.
• Assists with training for new hires and internal customers.
• Works with Managers and Leads to determine daily/weekly priorities and to troubleshoot advanced technical problems.
• Evaluate and purchase IT equipment and network systems, etc., including computers, printers, network equipment, instruments, etc.
• Adhere to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.
• Closely work with IT vendors and suppliers in close coordination with the Purchasing Team
• Closely assist and coordinate with users on their IT support and other IT requirements including manufacturing system applications, equipment, IOT, PLCs etc.

WORK ENVIRONMENT

• Location: AE Manufacturing Site.
• Works in a standard office environment and uses general office equipment (PC, telephone, copier, fax machine, etc.).
• Spends much time working directly with server equipment, printers, and network equipment.
• Works under limited supervision.

QUALIFICATIONS

• Microsoft Windows operating Systems, outlook, Office.
• Microsoft Active Directory mainly include domain account & DHCP maintaining.
• Local and network printers(or multifunction) configuration and trouble-shooting.
• Wired and Wireless LAN configuration and installation.
• Mobile Smart devices installation and configuration(IOS or Android).
• Networking skill: DellServers, VXrail, Nutanix, Cisco 9300 switches, VOIP(Cisco). APs
• Laptop and Desktop ground up setup, deployment and repair.

EXPERIENCE

Essential

• Proficient in English (oral and written communication).
• Minimum 2 years of LAN, Network, Servers and PC experiences.
• Good analytical trouble-shooting skills.
• Good problem analysis and solving techniques.
• Must be patient, customer focus and customer service orientated.

Desirable

• 2 year plus years experience working with both networking and Micorosoft systems.
• 2 years supporting Active Directory and servers in a production environment.
• Experience in using Srvice Desk Tool such as Service Now.
• Wired and Wireless network design and implementation

EDUCATION

Essential

• Diploma or Bachelor Degree in IT related field.

Desirable

• College or Bachelor's degree in Information Technology Field with MCP, MCSA, MCSE, MCITP, CCNA. ITIL Certification.