IT Support Supervisor

Empresa Confidencial; Cuautitlán Izcalli; Presencial; MXN 360.000 - 520.000; Jornada completa

Descripción de la vacante

Empresa Confidencial is seeking a Junior IT Support Manager to lead IT support for warehouses and distribution centers, ensuring continuous technology services for logistics operations. You will oversee a team, manage incidents, budget, assets, and coordinate with IT Infrastructure and other teams.

The role requires 4–7 years in IT support or service desks, with prior leadership experience and familiarity with ITSM platforms in distributed logistics environments.

Formación

• 4–7 years of experience in IT Support, Infrastructure, Field Support, or Service Desk roles.
• Prior experience leading or supervising technical teams.
• Experience in distributed operational environments—logistics, warehousing, manufacturing, or retail.
• Experience with incident management and ITSM platforms.
• Experience with budget administration or IT expense control (desirable).

Responsabilidades

• Team leadership and management
• IT support operations management
• Liaison with warehouse operations leaders
• Performance and KPI management
• P&L and budget management
• Technology asset and resource management
• Coordination with IT Infrastructure and other teams
• Reporting and executive communication

Conocimientos

Team leadership

IT support operations

Incident management

ITSM platforms

Budget management

Educación

Degree in Systems Engineering, Computer Science, Telecommunications, Information Technology, or a related field

Descripción del empleo

A global logistics and distribution company is seeking a Junior IT Support Manager.

Objective

To lead and coordinate the operations of the IT support team assigned to warehouses and distribution centers, ensuring the continuity and availability of the technology services that support logistics operations.

Key Responsibilities

• Team leadership and management
• IT support operations management
• Liaison with warehouse operations leaders
• Performance and KPI management
• P&L and budget management
• Technology asset and resource management
• Coordination with IT Infrastructure and other teams
• Reporting and executive communication

Vacancy Profile

Education:

• Degree in Systems Engineering, Computer Science, Telecommunications, Information Technology, or a related field.

Experience

• 4–7 years of experience in IT Support, Infrastructure, Field Support, or Service Desk roles.
• Prior experience leading or supervising technical teams.
• Experience in distributed operational environments—preferably logistics, warehousing, manufacturing, or retail.
• Experience with incident management and ITSM platforms.
• Experience with budget administration or IT expense control (desirable).

Technical Knowledge

• Hardware and user support.
• Networking and troubleshooting.
• Printing and peripherals.
• Infrastructure and telecommunications concepts.