IT Support Engineer — Remote/Hybrid with Metal Perks

Revolut Ltd; Chihuahua; In loco; MXN 434.000 - 651.000; Tempo pieno

Vantaggi offerti da questo lavoro

Financial benefits

Flexible work options

Revolut Metal subscription

Team events

Descrizione del lavoro

Revolut Ltd is seeking an IT Support Engineer to provide hands-on technical support for employees at the Mexico City office. You will help maintain workplace technologies and ensure smooth operations for a fast-paced fintech environment.

Responsibilities include handling IT requests, provisioning new joiners, hardware lifecycle management, and supporting new tech deployments across the global team. Fluency in English is required.

Competenze

• 2+ years of IT systems, networks, and enterprise tools experience.
• Experience with macOS, Chrome OS, Jira/Atlassian, Google Workspace.
• Ability to manage incidents and vendor relationships.

Mansioni

• Solving IT support requests submitted by employees.
• Ensuring ticket resolution within defined SLAs.
• Handling emergency and unplanned IT incidents, including hardware issues.
• Provisioning laptops for new joiners and initial IT setup.
• Managing hardware lifecycle for reuse or decommissioning.
• Overseeing Revolut-owned tech, both office-based and remote.
• Suggesting improvements to IT processes or tools.
• Supporting deployment of new technologies or workflows.

Conoscenze

macOS

Chrome OS

Jira/Atlassian

Google Workspace

Endpoint device management

Incident management

Vendor management

IT security

English fluency

Strumenti

Jira/Atlassian

Google Workspace

Descrizione del lavoro

Revolut Ltd is seeking an IT Support Engineer to provide hands-on technical support for employees at the Mexico City office. You will help maintain workplace technologies and ensure smooth operations for a fast-paced fintech environment.

Responsibilities include handling IT requests, provisioning new joiners, hardware lifecycle management, and supporting new tech deployments across the global team. Fluency in English is required.