Bilingual Phone Support Specialist – FinTech (Remote)

Revolut Ltd; México; Hybrid; MXN 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Financial benefits

Flexibility to work from home, the or?

Revolut Metal subscription

Year-round events

Zusammenfassung

Revolut Ltd in Mexico is seeking a Support Specialist to own customer issues, provide fast, thoughtful help, and be the voice of our customers. You’ll handle in-app chat, phone, and email, ensuring a seamless experience and professional communication across platforms.

This role supports 24/7 coverage, including potential night and weekend shifts, and offers flexibility to work from home, in the office, or abroad while collaborating with international teams to continually improve customer

Qualifikationen

• Fluency in English (C1+ level)
• Fluency in Spanish (native/C2 level)
• A bachelor's degree (must be able to provide at least a provisional certificate)
• Ability to explain complex issues in an easy and understandable manner
• Great writing, analytical, and IT skills
• Independent with a problem-solving approach
• Excellent attention to detail
• Empathy and love for helping people
• Ability to handle multiple platforms at the same time
• Driven and self-motivated with a highly flexible team player attitude

Aufgaben

• Providing customers with a seamless experience to ensure confidence in using Revolut features
• Delivering customer support through in-app live chat, phone, and email
• Representing Revolut with professional and consistent communication
• Collaborating with international teams to resolve customer issues

Kenntnisse

English fluency

Spanish fluency

Bachelor's degree

Problem-solving

Analytical skills

Excellent writing

IT skills

Attention to detail

Empathy

Multi-platform handling

Team player

Self-motivated

Ausbildung

Bachelor's degree

Jobbeschreibung

Revolut Ltd in Mexico is seeking a Support Specialist to own customer issues, provide fast, thoughtful help, and be the voice of our customers. You’ll handle in-app chat, phone, and email, ensuring a seamless experience and professional communication across platforms.

This role supports 24/7 coverage, including potential night and weekend shifts, and offers flexibility to work from home, in the office, or abroad while collaborating with international teams to continually improve customer