IT Support

flextronics; Región Centro; Presencial; MXN 446.000 - 580.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flex is seeking an IT Support professional based at the Guadalajara North campus, reporting to the Business Systems Analyst. You will explore complex business problems and implement automated, customized, and standardized systems to boost efficiency.

Responsibilities include managing IT applications, providing user support (email, phone, live chat, in-person), developing onboarding and training plans, and identifying growth opportunities while monitoring user experience KPIs.

Formación

• Database knowledge is a plus.
• Experience solving complex issues with data-driven analysis.
• Previous experience in similar IT roles.
• Ability to read, analyze, and interpret complex documents.
• Experience with troubleshooting IT services.

Responsabilidades

• Manage and support IT applications and propose new tools.
• Provide physical and technical support for IT services.
• Develop onboarding, adoption, and training plans.
• Create communications templates.
• Address data/analysis needs with creative approaches.
• Understand end users to maximize IT service use.
• Educate and provide ongoing support via email, phone, live chat or in person.
• Identify growth opportunities and ensure IT service adoption.
• Review regularly and monitor user experience KPIs.
• Act as trusted advisor and advocate for users.
• Develop cadence of tech touches across lifecycle: welcome, onboarding, adoption, nurturing, retention.

Conocimientos

Database knowledge

SQL

Troubleshooting

Analytical thinking

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

The IT Support will be based in Guadalajara North campus, reporting to the Business Systems Analyst.

In this role, you’ll be in charge of exploring complex business problems to solve them with automated, customized, developed, and standardized systems implementations and solutions, while being in charge of designing details for automated systems and processes to make them more efficient. You’ll also be designing the framework and process, troubleshooting technical malfunctions, risk research working with stakeholders and delivering a viable and consistent solution.

Responsibilities:

• Manage and support IT applications and proposal new tools for such purposes.

• Physical and technical support from the main elements of the IT services.

• Development of onboarding, adoption, and training plans.

• Build out communications templates.

• Come up with creative approaches to satisfy data/analysis needs.

• Understand the end user needs to help them use the IT services to the fullest capability.

• Educate and provide ongoing support whether it by email, phone, live chat or in-person.

• Identify growth opportunities and ensure optimum adoption of IT services.

• Conduct regular reviews and proactively monitor user experience KPI's.

• Become a trusted advisor and act as advocate for all users.

• Develop cadence of tech touches aligned the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention

The experience we’re looking to add to our team:

• Database knowledge. (is a Plus)

• Experience working on complex issues where analysis of situations or data requires in-depth evaluation of multiple factors.

• Previous experience in similar positions.

• SQL,

• Ability to read, analyze, and interpret the most complex documents.

• Experience with Troubleshooting

• What you’ll receive for the great work you provide:

• Competitive Salary.

• Life & Medical insurance.

• Christmas Bonus.

• Food Coupons.

• Saving Fund.

PA91

Job Category

ITFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).