IT Support

Flex; Región Centro; Presencial; MXN 250.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flex, a diversified manufacturing partner, seeks an IT Support professional based at the Guadalajara North campus. You will explore complex business problems and deliver automated, customized, and standardized system solutions while designing efficient processes.

You will troubleshoot malfunctions, research risks, and work with stakeholders to provide viable solutions. The role focuses on supporting IT applications, onboarding and training plans, and proactive end-user assistance across multiple

Formación

• Database knowledge is a plus.
• Experience with complex data analysis and problem solving.
• Previous IT support experience or similar roles.
• SQL proficiency.
• Ability to read, analyze, and interpret complex documents.

Responsabilidades

• Manage and support IT applications and propose new tools.
• Provide physical and technical support for IT services.
• Develop onboarding, adoption, and training plans.
• Build out communications templates for internal use.
• Identify data/analysis needs and satisfy them with solutions.
• Understand end user needs to maximize IT service usage.
• Educate and provide ongoing support via email, phone, live chat or in-person.
• Identify growth opportunities and promote IT service adoption.
• Conduct regular reviews and monitor user experience KPIs.
• Act as trusted advisor and advocate for users.

Conocimientos

Database knowledge

SQL

Troubleshooting

Data analysis

End user support

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.
The IT Support will be based in Guadalajara North campus, reporting to the Business Systems Analyst.
In this role, you’ll be in charge of exploring complex business problems to solve them with automated, customized, developed, and standardized systems implementations and solutions, while being in charge of designing details for automated systems and processes to make them more efficient. You’ll also be designing the framework and process, troubleshooting technical malfunctions, risk research working with stakeholders and delivering a viable and consistent solution.

Responsibilities

• Manage and support IT applications and proposal new tools for such purposes.
• Physical and technical support from the main elements of the IT services.
• Development of onboarding, adoption, and training plans.
• Build out communications templates.
• Come up with creative approaches to satisfy data/analysis needs.
• Understand the end user needs to help them use the IT services to the fullest capability.
• Educate and provide ongoing support whether it by email, phone, live chat or in‑person.
• Identify growth opportunities and ensure optimum adoption of IT services.
• Conduct regular reviews and proactively monitor user experience KPI's.
• Become a trusted advisor and act as advocate for all users.
• Develop cadence of tech touches aligned the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention

The experience we’re looking to add to our team

• Database knowledge. (is a Plus)
• Experience working on complex issues where analysis of situations or data requires in-depth evaluation of multiple factors.
• Previous experience in similar positions.
• SQL,
• Ability to read, analyze, and interpret the most complex documents.
• Experience with Troubleshooting
• What you’ll receive for the great work you provide:
• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

PA91
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).