IT Support

Gpv Group; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Gpv Group in the Mexico region is seeking an IT Support professional to respond to user inquiries and incidents across computer systems, hardware, software and networking.

You will diagnose and resolve issues quickly to minimize downtime, install and upgrade systems, manage user accounts, perform backups, document procedures, collaborate with the IT team to maintain secure, reliable local infrastructure, and provide timely reports on incident trends.

Formación

• Bachelor’s degree in computer science, Electronics or related field; 2-3 years IT Support experience.
• Experience with PC, server, and network troubleshooting; hardware and software.
• Familiar with VMware, Cisco, Windows Server, Terminal Services, and cloud services.
• Strong service mindset and customer-focused approach.

Responsabilidades

• Provide technical support for computer systems, hardware, software, and networking.
• Diagnose and resolve incidents to minimize downtime.
• Install, upgrade, and maintain systems; perform regular backups.
• Document procedures and report on incident trends.
• Maintain and troubleshoot local infrastructure with IT team.

Conocimientos

Technical troubleshooting

Customer service mindset

Problem solving

Time management

Educación

Bachelor’s degree in Computer Science or Electronics

Herramientas

PC hardware

Servers

Networking

VMware

Cisco

Windows Server

Terminal Services

Office 365 / MO365

Cloud services

Descripción del empleo

Provide technical support: Respond to user inquiries and incidents related to computer systems, hardware,

software, and networking. Diagnose and resolve technical issues promptly to minimize downtime.

Troubleshoot hardware and software problems: Identify and resolve hardware failures, software glitches, and

network connectivity issues. Replace or repair faulty components as necessary.

Install and upgrade systems: Set up new computer systems, install operating systems, software applications and updates. Perform regular maintenance tasks and ensure all systems are up to date with the latest patches.

User account management: Create, modify, and disable user accounts and access permissions based on

organizational policies. Ensure data security by managing user authentication and access controls.

Perform system backups and data recovery: Regularly back up critical data and implement disaster recovery strategies to minimize data loss.

Restore data as needed and ensure backup systems are functional.

Maintain local infrastructure: Monitor and maintain local servers, network equipment, and peripheral devices. Collaborate with the IT team to address infrastructure-related issues and ensure optimal performance.

Documentation and reporting: Document IT procedures, system configurations, troubleshooting steps, and resolutions. Prepare reports on system performance, incident trends, and user support activities.

Job requirements

Bachelor’s degree in computer science, Electronics or related fields 2-3 years of experience as IT Support (Software and hardware).

Knowledge of using, installing and troubleshooting PC, Server, Network

Including Firewall, VM-ware, Cisco, Windows Server, Terminal Services, MO365, cloud services.

Process good skills in providing Technical Support to end user, problem solving, quick to react. Familiar with administration of large and complex enterprise environments.

Strong service minded and good understanding of customer requirements.