IT Software Liaison North America

American Institute of Monterrey; Monterrey; Presencial; MXN 520.000 - 860.000; Jornada completa

Descripción de la vacante

Inspired Education Group seeks an IT Software Liaison – North America based in Monterrey, Mexico, to bridge Global Applications with Regional IT and North American schools. The role supports MIS, learning platforms, and reporting tools while aligning global initiatives with local requirements.

You will coordinate system implementations, onboarding, data quality, and change management across regions, travel internationally as needed, and ensure practical value for schools, staff, students, and

Formación

• 2+ years of MIS management and/or Global IT Software project experience in an Inspired school environment.
• Experience with school MIS and related platforms is essential.
• Strong communication and stakeholder management abilities.

Responsabilidades

• Act as a key point of coordination between North America schools, Regional IT, and Global Applications teams for rollout and ongoing use of IT software platforms.
• Support schools in effective use of Standard Systems, ensuring data quality and user adoption.
• Lead software onboarding for new schools, capturing local requirements and mapping processes to Inspired platforms.
• Support Global IT Software projects with stakeholder engagement and implementation planning.
• Plan and execute global/regional system implementations, assess readiness and training needs.
• Collaborate to address data inconsistencies, integration issues, and user-access challenges.
• Perform acceptance testing for pilots and new features, providing regional feedback.
• Develop user guidance and training materials for platform changes and new features.
• Build relationships with school leadership and regional teams, managing expectations and risks.
• Contribute to standardisation of software implementation processes and governance.

Conocimientos

MIS management

Stakeholder management

Analytical thinking

Communication

English fluency

Agile & Waterfall PM

Herramientas

iSAMS

ManageBac

Canvas

OpenApply

IGSP

Google Workspace

Microsoft 365

Descripción del empleo

Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

Inspired Education is a global education group operating schools across multiple regions. The IT Software Liaison – North America will be based in Monterrey, Mexico, and will act as a key bridge between the Global Applications / Software team, Regional IT, and schools across North America, supporting the effective implementation, adoption, use, and continuous improvement of Inspired’s Standard Systems and Global Technical Stack.

The role will support core MIS, learning platforms, admissions platforms, parent- and student-facing platforms, integrations, reporting tools, and approved third-party systems. It will provide regional coordination and systems expertise while helping ensure that global software initiatives are effectively implemented and aligned with local school requirements.

Working closely with school and regional teams, the IT Software Liaison will support system implementations, onboarding, user adoption, data quality, integrations, training, and change management. The role will connect global standards with local execution, helping ensure systems create practical value for schools, staff, students, and parents.

KEY RESPONSIBILITIES:

• Act as a key point of coordination between schools across North America, Regional IT, and the Global Applications / Software team for the rollout, implementation, and ongoing use of IT software platforms.
• Support schools in the effective use of Standard Systems, promoting consistency, data quality, user adoption, and alignment with global standards.
• Lead software onboarding activities for new schools, capturing and analysing local system and regulatory requirements and mapping existing systems, processes, and reporting requirements to Inspired platforms.
• Support the delivery of Global IT Software projects and initiatives, including stakeholder engagement, implementation planning, timeline tracking, dependency management, and platform configuration or adaptation where required.
• Support the planning and execution of global and regional system implementations, assessing school readiness, dependencies, training requirements, communication needs, and operational risks.
• Work with relevant teams to identify and address data inconsistencies, integration issues, user-access challenges, process gaps, permissions, and user-experience considerations across platforms.
• Perform acceptance testing for software pilots, innovation programmes, digital learning initiatives, new features, and functional releases, providing structured regional feedback to Global IT.
• Develop and support user guidance, training materials, process documentation, and annual onboarding activities to help schools understand platform changes, new features, and best practices.
• Build strong relationships with school leadership, academic teams, admissions, finance, operations, Regional IT, and Global IT, managing expectations and escalating risks, blockers, and decisions appropriately.
• Contribute to the continuous improvement and standardisation of software implementation processes, documentation, training, quality assurance, governance, and reporting across Inspired.

THE IDEAL CANDIDATE WILL HAVE:

• 2+ years of experience in MIS management and/or Global IT Software project implementation within an Inspired school environment.
• Good working knowledge of school MIS systems, Standard Systems, and related academic platforms, including iSAMS, ManageBac, Canvas, OpenApply, IGSP, or equivalent approved third-party systems.
• Familiarity with Global IT platforms, including Google Workspace and Microsoft 365.
• Experience delivering training and supporting change management activities.
• Proven agile and waterfall project management skills, together with experience managing multiple delivery priorities.
• Proven experience managing multinational stakeholders and the ability to engage effectively with stakeholders at all levels of an organisation.
• Strong analytical and problem-solving skills, with the ability to use data to support analysis and decision-making.
• Experience with quality assurance and continuous improvement, with working knowledge of software standards, GDPR, safeguarding protocols, and digital citizenship strategies.
• Excellent communication, presentation, and interpersonal skills, with fluency in written and spoken English and a collaborative, team-oriented approach.
• Ability and willingness to travel internationally and flexibility to work across multiple time zones and provide global support when required.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.