IT Site Support Pro - Keep Teams Connected & Secure

Danfoss GmbH; Apodaca; Presencial; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Paid vacation

Pension plans

Personal insurance

Descripción de la vacante

Danfoss is seeking a Professional IT Site Support to help keep our people connected and productive across office and manufacturing environments in Mexico. You will be the trusted contact for technical help, resolving issues quickly and ensuring reliable access to tools and systems.

As part of a global IT organization, you will strengthen service quality, support digital transformation initiatives, and contribute to a secure technology environment.

Formación

• Experience providing first- and second-line IT support.
• Strong troubleshooting for Windows OS, Office, Outlook, hardware and end-user devices.
• Knowledge of IT service management processes (incident, request, and problem).
• Effective communication with technical and non-technical users.

Responsabilidades

• Provide first- and second-line IT support via phone, email, chat, and in-person.
• Manage user accounts and access rights per Danfoss standards.
• Troubleshoot hardware, software, connectivity and root cause analysis.
• Collaborate with global IT teams on escalations and projects.
• Create and maintain documentation, knowledge articles, and support procedures.

Conocimientos

IT support

Windows troubleshooting

Office 365 / Outlook

ITSM knowledge

Customer-focused communication

Team collaboration

Descripción del empleo

Danfoss is seeking a Professional IT Site Support to help keep our people connected and productive across office and manufacturing environments in Mexico. You will be the trusted contact for technical help, resolving issues quickly and ensuring reliable access to tools and systems.

As part of a global IT organization, you will strengthen service quality, support digital transformation initiatives, and contribute to a secure technology environment.