Global IT Service Desk Analyst

Danfoss GmbH; Apodaca; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Danfoss GmbH in Mexico is seeking an IT Service Desk Analyst to provide first-line technical support and ensure smooth global infrastructure operations. You will drive incident resolution, enable teams worldwide to work without disruption, and collaborate with cross-functional IT teams.

You’ll own service request management, document troubleshooting steps, and contribute to knowledge base for the team. Strong English and teamwork are essential for international collaboration.

Formación

• Experience in IT technical support (Service Desk / Helpdesk) or a related information technology role.
• Strong proficiency in IT ticketing systems, operating systems, networking fundamentals, and hardware/software troubleshooting.
• Ability to work independently and thrive in global, multicultural, and distributed team environments.
• Strong written and verbal communication skills (advanced English is required for daily international collaboration).

Responsabilidades

• Lead the diagnostic and resolution of complex technical incidents and service requests within established Service Level Agreements (SLAs).
• Provide timely, high-quality technical assistance through remote channels and self-service tools.
• Collaborate with infrastructure, networking, and application teams to escalate and resolve cross-functional technical issues.
• Use your problem-solving skills, IT service management tools, and process automation to optimize support workflows.
• Contribute to our knowledge base by documenting troubleshooting steps, solutions, and best practices for the team.

Conocimientos

Ticketing systems

Operating systems

Networking fundamentals

Hardware troubleshooting

Software troubleshooting

English communication

Descripción del empleo

Danfoss GmbH in Mexico is seeking an IT Service Desk Analyst to provide first-line technical support and ensure smooth global infrastructure operations. You will drive incident resolution, enable teams worldwide to work without disruption, and collaborate with cross-functional IT teams.

You’ll own service request management, document troubleshooting steps, and contribute to knowledge base for the team. Strong English and teamwork are essential for international collaboration.