Sr Mgr, IT Site Support

Advanced Energy Management Limited; Mexicali; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Advanced Energy Management Limited is seeking a Head of IT/Site Support IT Leader for the Mexicali factory. You will own the entire IT footprint, align with corporate strategy, and partner with the General Manager to drive performance, security, and uptime across MES, SCADA and OT systems.

The role requires a data-driven mindset, strong leadership, and collaboration with EHS/Quality to ensure governance and continuous improvement in a manufacturing environment.

Formación

• 10+ years of IT experience, including 3–5 years in a leadership role.
• English required; Thai strongly preferred.
• Proven track record managing IT in manufacturing or industrial environments.
• Experience supporting MES, SCADA, Warehouse, and OT infrastructure.
• Demonstrated success partnering with corporate IT to implement enterprise standards and drive alignment.
• Knowledge of campus networking and security: Cisco switching/Wi‑Fi, Cisco ASA/Firepower, SD‑WAN, NAC/802.1X (Cisco ISE), and SolarWinds.

Responsabilidades

• Own the full IT footprint at the Mexicali factory, including infrastructure, operations, applications, and OT systems.
• Serve as the senior IT representative and strategic partner to the General Manager and staff.
• Align local IT execution with corporate IT strategy, architecture, and governance standards.
• Lead and develop the site IT team, managing staffing and performance.
• Ensure operational continuity for MES, SCADA, ERP and coordinate with corporate teams for enhancements.
• Oversee local IT service delivery, vendor relationships, and project execution.

Conocimientos

Leadership

Communication

IT governance

Cybersecurity

Vendor management

Project management

Data-driven decisions

Budget management

Educación

Bachelor’s in Information Technology/CS/Engineering

Herramientas

Cisco networking

SolarWinds monitoring

ITSM tooling

SD-WAN

Cisco ISE

Cisco ASA/Firepower

Descripción del empleo

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The Head of IT/Site Support IT Leader is responsible for the end-to-end management of all technology operations, infrastructure, and services across AE’s Mexicali factory, including network, MES, Warehouse, and OT systems. This role acts as the primary technology partner for the General Manager and staff for plant, translating business needs into IT requirements and ensuring alignment with corporate IT standards and strategy. The leader owns site availability, performance, and security at the factory, supports manufacturing systems, and provides feedback and opportunities to corporate IT teams for enterprise applications and infrastructure improvements.

Key Responsibilities

• Own the full IT footprint at the Mexicali factory, including infrastructure, operations, applications, and OT systems, ensuring reliable and secure technology services.
• Serve as the senior IT representative and strategic partner to the General Manager and staff, translating business challenges into IT requirements and feeding them into corporate development roadmaps for MES, ERP, and other enterprise platforms.
• Align local IT execution with corporate IT strategy, architecture, and governance standards.
• Lead and develop the site IT team, managing staffing, performance, and capability growth to meet operational and strategic needs.
• Ensure operational continuity and support for factory-critical systems (e.g., MES, SCADA, ERP), coordinating with corporate teams for enhancements and issue resolution.
• Oversee local IT service delivery, vendor relationships, and project execution, ensuring alignment with scope, schedule, budget, and security requirements.
• Govern change management processes to ensure safe, compliant, and disruption-free execution of IT changes in production environments.
• Manage site-level IT budgets, procurement, and lifecycle of technology assets across office and production areas.
• Lead business continuity and disaster recovery planning, maintaining readiness for power, network, or system disruptions.
• Monitor IT performance metrics (uptime, incident response, project delivery) and drive continuous improvement through data analysis, stakeholder feedback, and alignment with enterprise KPIs.
• Ensure compliance with cybersecurity, identity and access management, and endpoint governance in coordination with corporate IT.
• Support audit readiness, SOX compliance, and alignment with safety and environmental standards in partnership with EHS and Quality teams.
• Lead IT execution for site expansions, new production lines, relocations, and M&A integrations, ensuring strategic alignment and operational excellence.
• Demonstrated ability to lead with a data-driven mindset; Skilled in using operational metrics, incident trends, and business KPIs to inform decision-making, prioritize initiatives, and drive continuous improvement across IT service delivery and factory operations.

Qualifications

Required

• Bachelor’s in Information Technology, Computer Science, Engineering or equivalent experience.
• 10+ years of progressive IT experience, including 3–5 years in a leadership role.
• Excellent communication across production floor through executive stakeholders; English required; Thai strongly preferred.
• Proven track record managing IT in manufacturing or industrial environments.
• Experience supporting factory systems such as MES, SCADA, Warehouse, and OT infrastructure.
• Demonstrated success in partnering with corporate IT to implement enterprise standards and drive alignment
• Working knowledge of campus networking and security: Cisco switching/Wi-Fi, Cisco ASA/Firepower, SD-WAN, NAC/802.1X (Cisco ISE), and SolarWinds monitoring.
• Strong ITSM discipline (Incident/Request/Problem/Change/Knowledge); demonstrated CAB/change planning in production environments.
• Proven vendor, budget, and project management with measurable outcomes; availability for after-hours/weekend maintenance windows as needed.
• Understanding of IT infrastructure, cybersecurity, and endpoint management.

Preferred

• ITIL, PMP, CISSP, or equivalent.
• Familiarity with MES/test stations and OT/IT collaboration in high-mix, high-throughput manufacturing.
• Familiarity with Lean, Six Sigma, or Industry 4.0 initiatives is a plus.
• With MBA or MIT is a plus.

Work Conditions

• On-site role with frequent presence on the production floor and labs; PPE as required by EHS.
• Occasional regional/international travel for training or project work.