IT Systems Site Administrator

STERIS; Guadalupe; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

STERIS is seeking an IT Systems Site Administrator in Guadalupe, Mexico. You will deploy, configure, and maintain network, telephony, Windows OS, and Office applications, delivering 1st–3rd line support and leading small projects.

The role includes infrastructure oversight, Active Directory, Exchange, SCCM, security patches, backups, and mentor responsibilities for junior IT staff. Strong English communication and 5–7 years of relevant experience are expected.

Formación

• 5-7 years of experience in IT Service Desk, Network, Desktop and servers.

Responsabilidades

• Provides 1st–3rd level end user support for desktop and software peripherals.
• Maintains security and physical facility access
• Performs administration of networking, telephony, and data communications infrastructure and related servers.
• Monitors performance, capacity, and operational statistics for networking, telephony, and data communications; provides Telecomm support
• Installs and troubleshoots Microsoft Office, VPN remote access, and backup solutions.
• Setup and deploys applications using SCCM and manages licenses.

Conocimientos

Leadership

Mentoring

Project management

End user support

English proficiency

Educación

Bachelor's Degree in Information Systems or Engineering General

Herramientas

Active Directory

Group Policies

Microsoft Exchange Server

SCCM (System Center Configuration Manager)

DNS

DHCP

Windows Server

VPN

Virtualization

Descripción del empleo

Position Summary

The IT Systems Site Administrator is highly skilled and performs the full range of duties and assignments with autonomy and limited guidance. This individual will deploy, configure, and maintain network, telephony, Microsoft Operating Systems, Microsoft Office suite of applications, data communication technologies and maintains facility infrastructure by providing first, second and third level support to the user community. Serves as a project leader on various assignments. Also serves as mentors and trains entry level IT professionals within the department

Duties

40% - 60% End User Technical Support (Highly Skilled)

• Provides higher level technical support. (Desktop/Software Peripherals).
• Provides security oversight to computer and physical facility security.
• Performs administration activities including routine maintenance and support for networking, telephony, and data communications infrastructure. Includes operating systems, applications and servers, e-mail systems, file and print systems, virus defense, web services, remote access, network security, voice and data communications, and voice messaging.
• Monitors performance, capacity, and operational statistics for networking, telephony, and data communications infrastructure; provides Telecomm support
• Installs maintains and troubleshoots Microsoft Office suite.
• Maintains and troubleshoots VPN remote access.
• Provides primary and/or secondary support for site specific business applications, either purchased or developed using standard Microsoft Office products.

30% Infrastructure Support

• Addresses higher level support and troubleshooting for Telecomm and Network.
• Implements, maintains, and troubleshoots Active Directory permissions, group policies
• Installs, maintains and troubleshoots Microsoft Exchange Server.
• Maintains infrastructure security including operating system security patches and virus defense.
• Installs, maintains and troubleshoots Windows operating systems, software applications and patches.
• Installs maintains and troubleshoots Microsoft Domains and Domain controllers.
• Implements Microsoft group policies.
• Reconciles Microsoft and other software licenses.
• Setup and deploys applications using System Center Configuration Manager (SCCM).
• Setup and manages backup and recovery software solutions.
• Installs, maintains, and supports physical and virtual servers.
• Troubleshoots and resolves complex problems with infrastructure configurations and hardware.

15% - 30% Leadership & Project Management

• Provides 7 x 24 x 365 support
• Conducts training for end-users
• Increased interactions with Corporate teams; serves on part of the planning meetings.
• Tests backup options
• Performs hardware and software purchasing by interfacing with vendors and accounting.
• Researches, evaluates and recommends software and hardware products.
• Presents and implements solutions.
• Manages quotes and delivers results (i.e. Hardware and Software)
• Supports and runs projects while maintaining a budget.

Education Degree

• Bachelor's Degree in Information Systems or Engineering General

Required Experience

• 5-7 years experience in lieu of degree
• Minimum of 5-7 years experience with IT Service Desk, Network, Desktop, and servers.
• Minimum 3-5 years experience performing system administrative experience position or equivalent on the job training is required.
• Advanced experience troubleshooting skills (Desktop/Server). Higher level tiered support.
• Experience with standard Microsoft protocols (i.e. DNS and DHCP)
• Experience with server virtualization environments desired.
• Familiar with standard concepts, practices, and procedures using Microsoft operating systems, application suites and tools.
• Familiar with basic network concepts, practices, and procedures.
• Experience higher level processing and applications (servers).
• Project management experience.
• Conversational English (B2-C1)

Preferred Experience

• Experience resolving business issues with IT solutions.
• Experience effectively troubleshooting with strong analytical and logic-based skills.
• Experience training and mentoring IT professionals and end-users.
• Prior experience exerting Influence in site leadership regarding decision making, budgeting, and strategic planning.
• Solving complex IT challenges.
• Prior experience exerting influence in working with other managers, system sponsors, software developers, external consulting resources, network administrators, project managers, systems administrators and engineers, database administrators, end users, directors, and vice presidents.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer.