IT Service Desk Executive - On-Site, Flexible Hours

Jellyfish; Ciudad de México; On-site; MXN 240,000 - 320,000; Full time

Job summary

Jellyfish in Mexico City is seeking an on-site IT Service Desk Executive to join our Global IT Team. You will be the first point of contact for internal users and ensure smooth IT operations across the organization.

Ideal candidates have 2+ years of helpdesk experience, strong Windows 10-11 and MacOS skills, and excellent interpersonal communication in English. This is a 100% on-site role with opportunities to contribute to IT improvements.

Qualifications

• Business English level.
• Minimum 2 years of helpdesk experience.
• Experience with Windows 10-11 desktop operating systems.
• Experience with MacOS desktop operating systems.
• Strong interpersonal and communication skills with all levels of personnel.
• Good time management and priority handling.
• Ability to multi-task in a fast-paced environment.
• Demonstrated problem-solving skills.
• 100% on-site work requirement.

Responsibilities

• Provide IT support to all onsite users and globally via Service Management Tool.
• Deliver high level customer service when resolving IT issues.
• Assess and purchase hardware as needed.
• Test, troubleshoot and adjust information systems to operate effectively.
• Provide application support for programs such as Microsoft Office, Sage Accounts, GSuite, Adobe Creative Cloud.
• Manage new starter and leaver processes/administration.
• Produce and maintain departmental procedures and checklists.
• Run daily checks (backups, network devices, meeting room kit) and maintain records.
• Suggest improvements to departmental processes.
• Keep skill base up to date by passing relevant technical exams.
• Handle ad-hoc project work as required.
• Maintain meeting room hardware and provide on-site support for meetings.
• Manage onsite network infrastructure.

Skills

Business English

Helpdesk

Windows 10-11

MacOS

Interpersonal skills

Time management

Multi-tasking

Problem solving

On-site work

Tools

JAMF Pro

MS Intune

G Suite for Enterprise

Cisco Meraki

Job description

Jellyfish in Mexico City is seeking an on-site IT Service Desk Executive to join our Global IT Team. You will be the first point of contact for internal users and ensure smooth IT operations across the organization.

Ideal candidates have 2+ years of helpdesk experience, strong Windows 10-11 and MacOS skills, and excellent interpersonal communication in English. This is a 100% on-site role with opportunities to contribute to IT improvements.