Global IT Helpdesk Executive - Remote-Friendly & Flexible Hours

jellyfishcareers; México; Presencial; MXN 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings fund

Flexible hours

Health insurance

Descripción de la vacante

Jellyfish is seeking an on-site IT Service Desk Executive to join our Global IT Team. You will ensure smooth operation of internal IT services and provide local and international user support for our global Jellyfish community.

The role requires at least 2 years of helpdesk experience, fluency in business English, and strong communication. You will handle hardware procurement, system testing, and application support for Office, GSuite, and Creative Cloud, while contributing to process

Formación

• Business English level required.
• Minimum 2 years of helpdesk experience.
• Experience with Windows 10-11 desktop OS.
• Experience with MacOS desktop OS.
• Strong interpersonal and communication skills at all levels.
• Excellent time management and ability to prioritize.
• Ability to multi-task in a fast-paced environment.
• 100% on-site work required.

Responsabilidades

• Provide IT support to all users on-site and globally via the Service Management Tool.
• Deliver high level of customer service while resolving IT issues.
• Assist with hardware procurement and replacement decisions.
• Test, troubleshoot and adjust information systems for optimal operation.
• Provide application support for Office, Sage Accounts, GSuite, Adobe Creative Cloud, etc.
• Manage onboarding/offboarding processes and related admin tasks.
• Create and maintain departmental procedures, task checklists and FAQs.
• Perform daily checks (backups, network devices, meeting room kits) and document results.
• Suggest improvements to processes and procedures.
• Handle ad-hoc project work as needed.
• Maintain meeting room hardware and on-site meeting support.
• Manage the on-site network infrastructure.

Conocimientos

Business English

Helpdesk experience

Interpersonal skills

Time management

Multitasking

Problem-solving

On-site

Customer service

Herramientas

Jamf Pro

MS Intune

G Suite for Enterprise

Microsoft 365

Azure

Cisco Meraki

Descripción del empleo

Jellyfish is seeking an on-site IT Service Desk Executive to join our Global IT Team. You will ensure smooth operation of internal IT services and provide local and international user support for our global Jellyfish community.

The role requires at least 2 years of helpdesk experience, fluency in business English, and strong communication. You will handle hardware procurement, system testing, and application support for Office, GSuite, and Creative Cloud, while contributing to process