IT Service Desk Executive - Hybrid, Growth & Perks

jellyfish; Ciudad de México; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Savings fund

Custom Work Environment: remote 60% of

Health Insurance

Job summary

Jellyfish in Mexico City is seeking an on-site IT Service Desk Executive to support our global IT operations and internal services. You will be at the forefront of ensuring systems and processes align with industry best practices.

You will handle incident resolution, hardware lifecycle, and software support for Office, GSuite, Adobe Creative Cloud, etc., while maintaining operational procedures and onboarding/offboarding tasks.

Qualifications

• Business English required, strong communication across all levels.
• Minimum 2 years of helpdesk experience.
• Experience with Windows 10/11 and MacOS.
• Strong interpersonal and time-management skills.
• Ability to multi-task in a fast-paced environment.
• Demonstrated problem-solving ability.
• 100% on-site work requirement.

Responsibilities

• Provide IT support to onsite users and globally via Service Management Tool.
• Deliver high level of customer service when resolving IT issues.
• Assess and procure new or replacement hardware.
• Test, troubleshoot and optimize information systems.
• Provide application support (Office, Sage Accounts, GSuite, Adobe).
• Manage onboarding/offboarding processes.
• Create and maintain departmental procedures and FAQs.
• Run daily checks: backups, network devices, meeting room kit.

Skills

Business English

Interpersonal skills

Time management

Multi-tasking

Problem solving

On-site work

Helpdesk experience

Windows 10-11

MacOS

Education

IT qualifications in Microsoft and/or Google product

Tools

JAMF Pro

MS Intune

G Suite for Enterprise

Sage Accounts

Microsoft Office

Adobe Creative Cloud

Box

Azure

Cisco Meraki

Job description

Jellyfish in Mexico City is seeking an on-site IT Service Desk Executive to support our global IT operations and internal services. You will be at the forefront of ensuring systems and processes align with industry best practices.

You will handle incident resolution, hardware lifecycle, and software support for Office, GSuite, Adobe Creative Cloud, etc., while maintaining operational procedures and onboarding/offboarding tasks.