Bilingual IT Service Desk Pro
CSC Generation Enterprise
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Benefits offered by this job
Job summary
CSC Generation Enterprise is seeking an IT Service Desk Agent to provide hands-on and remote support to end-users. You will manage tickets via Jira Help Desk, diagnose issues, and escalate complex incidents to Level 2/3 as needed.
The role covers both remote and on-site support within CDMX and Edo. de Mex, with a seasonal 6-month contract and full equipment provided. Schedule windows run 8am–8pm with 10-hour shifts and two days off (Fri-Sat).
Qualifications
- Experience in a help desk or IT support role is preferred.
- Experience with Jira Help Desk or similar ticketing systems.
- Strong communication and problem-solving skills.
- Excellent attendance and reliability.
Responsibilities
- Monitor and create service desk tickets from calls, emails, and voicemails.
- Use Jira Help Desk to log and manage requests.
- Follow scripts to troubleshoot and escalate when needed.
- Provide end-user support remotely or on-site.
- Monitor IT systems and network performance.
- Perform hardware diagnostics and replacements.
- Assist with software installation and updates.
- Collaborate in team and contribute to process improvements.
- Document knowledge base for users and staff.
- Support onboarding/offboarding and access provisioning.
- Provide travel within the city and flexibility for weekends/after hours.
Skills
Tools
Job description
CSC Generation Enterprise is seeking an IT Service Desk Agent to provide hands-on and remote support to end-users. You will manage tickets via Jira Help Desk, diagnose issues, and escalate complex incidents to Level 2/3 as needed.
The role covers both remote and on-site support within CDMX and Edo. de Mex, with a seasonal 6-month contract and full equipment provided. Schedule windows run 8am–8pm with 10-hour shifts and two days off (Fri-Sat).
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