IT Service Desk Analyst - Global Support Champion

Danfoss; Apodaca; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Paid vacation

Pension plans

Personal insurance

Descripción de la vacante

Danfoss is seeking an IT Service Desk Analyst to provide first-line technical support, maintaining uninterrupted operation of our global infrastructure. You’ll drive efficient incident resolution, improve service delivery, and empower teams worldwide to work without disruption.

You’ll collaborate with cross-functional IT teams, own service request management, and help move toward a more digital future through problem-solving, documentation, and automation.

Formación

• Experience in IT technical support (Service Desk/Helpdesk) or related IT role.
• Proficient with IT ticketing systems, operating systems, networking, and troubleshooting.
• Strong English and ability to work in global distributed teams.

Responsabilidades

• Lead the diagnostic and resolution of complex technical incidents and service requests within SLAs.
• Provide timely, high-quality technical assistance through remote channels and self-service tools.
• Collaborate with infrastructure, networking, and application teams to escalate and resolve cross-functional issues.
• Use problem-solving skills, ITSM tools, and process automation to optimize support workflows.
• Document troubleshooting steps, solutions, and best practices for the knowledge base.

Descripción del empleo

Danfoss is seeking an IT Service Desk Analyst to provide first-line technical support, maintaining uninterrupted operation of our global infrastructure. You’ll drive efficient incident resolution, improve service delivery, and empower teams worldwide to work without disruption.

You’ll collaborate with cross-functional IT teams, own service request management, and help move toward a more digital future through problem-solving, documentation, and automation.