Technical Support Specialist: IoT Monitoring & Diagnostics

Carrier

Naucalpan de Juárez

Presencial

MXN 290.000 - 469.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Carrier is seeking a Technical Support Specialist to provide expert support for Sensitech products and solutions in Mexico. You will troubleshoot hardware and software issues, manage service cases, and collaborate with cross-functional teams to ensure timely resolutions and customer satisfaction.

Ideal candidates have 6+ years in technical support, strong English communication, and experience with both hardware and software products.

Formación

Advanced English communication skills, both written and verbal.
Strong troubleshooting and technical problem-solving capabilities.
Experience supporting hardware and software products.
Excellent communication with customers of varying technical backgrounds.

Responsabilidades

Providing technical support and troubleshooting for Sensitech products via phone, email, remote tools, and in-person interactions.
Investigating, responding to, and resolving customer inquiries promptly.
Developing expertise in Sensitech product functionality and operational usage.
Managing Technical Service Case Management through the ERP system: logging, tracking, escalation.
Conducting hardware evaluations and preparing detailed assessment reports for customers.
Collaborating with Sales, Analysts, Program Managers, Engineering and other teams to resolve issues.