IT Incident & SLA Resolution Lead

Wipro Ltd.; Ciudad de México; Vor Ort; MXN 300.000 - 420.000; Vollzeit

Zusammenfassung

Wipro Limited in Mexico City is seeking an experienced Desktop Support professional to resolve high-priority incidents, perform advanced troubleshooting, and ensure SLA compliance across technology domains.

You will analyze system performance trends, coordinate with stakeholders, and contribute to knowledge base while supporting disaster recovery exercises and ongoing service improvements.

Qualifikationen

• Desktop Support experience, 5-8 years.

Aufgaben

• Triaging and resolution of tickets, providing resolution to high priority incidents (P2).
• SLA Monitoring and proactive escalation management.
• Performance tuning and optimization, analyze system performance data.
• Implement system improvements and evaluate new tools in collaboration with technical teams.
• Handle disaster recovery, security assessments and recovery drills.

Kenntnisse

Desktop Support

Jobbeschreibung

Wipro Limited in Mexico City is seeking an experienced Desktop Support professional to resolve high-priority incidents, perform advanced troubleshooting, and ensure SLA compliance across technology domains.

You will analyze system performance trends, coordinate with stakeholders, and contribute to knowledge base while supporting disaster recovery exercises and ongoing service improvements.