Service Desk Analyst II — End-User IT Support

Wipro Ltd.; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Wipro Ltd. in Mexico is seeking an entry to mid-level Service Desk analyst to be the first point of contact for B2B users. You will troubleshoot end-user issues, log tickets, and maintain adherence to service levels.

The role requires 1-3 years of experience, strong communication, and the ability to learn client-specific applications and processes. A collaborative, process-driven environment awaits. You will follow standard operating procedures, update MIS logs, and participate in continuous

Qualifications

• 1–3 years of Service Desk experience.
• Strong communication and customer focus.
• Willingness to learn client-specific applications.

Responsibilities

• Provide first contact support for B2B users.
• Log tickets accurately and follow standard operating procedures.
• Maintain SLA adherence and update ticket status in logs.
• Escalate issues per policy when needed.

Skills

TIS Service Desk

Job description

Wipro Ltd. in Mexico is seeking an entry to mid-level Service Desk analyst to be the first point of contact for B2B users. You will troubleshoot end-user issues, log tickets, and maintain adherence to service levels.

The role requires 1-3 years of experience, strong communication, and the ability to learn client-specific applications and processes. A collaborative, process-driven environment awaits. You will follow standard operating procedures, update MIS logs, and participate in continuous