Customer Support Engineer II

Wipro Ltd.; Región Centro; On-site; MXN 180,000 - 320,000; Full time

Job summary

Wipro Limited is seeking a technical support specialist to provide effective client support, resolve issues, and escalate where necessary to meet SLAs. The role requires 3–5 years of experience in technical consulting and a strong focus on customer service and problem-solving.

You will manage inquiries via calls and emails, document details, and utilize knowledge bases to deliver timely resolutions. The position emphasizes maintaining high-quality service and product understanding.

Qualifications

• Mandatory: Technical consulting experience.
• 3–5 years of relevant experience.
• Strong problem-solving and communication skills.

Responsibilities

• Field incoming help requests from clients via phone and email in a courteous manner.
• Document user information and nature of problem or issue for tracking.
• Update availability in system to ensure productivity.
• Record and analyze queries, resolutions, and outcomes.
• Follow standard processes to resolve client queries within SLA.
• Provide product support and guidance to users with step-by-step solutions.

Skills

Technical Consulting

Job description

Wipro Limited is seeking a technical support specialist to provide effective client support, resolve issues, and escalate where necessary to meet SLAs. The role requires 3–5 years of experience in technical consulting and a strong focus on customer service and problem-solving.

You will manage inquiries via calls and emails, document details, and utilize knowledge bases to deliver timely resolutions. The position emphasizes maintaining high-quality service and product understanding.