IT Helpdesk Specialist – Onsite in Mexico City (Hybrid)

IDC Colombia; Ciudad de México; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

IDC Mexico City is seeking a hands-on Helpdesk Support Specialist to assist employees with Windows and macOS, software, and hardware in a fast-paced IT Operations environment. You will manage tickets via email, chat, phone, and face-to-face support; perform password resets, software installs, and onboarding/offboarding; document issues and resolutions.

This onsite role is 4 days a week in the office with Friday optional remote work and requires 2–3 years of IT experience and strong customer

Qualifications

• 2–3 years of experience in an IT organization, in a technical support, customer-facing role.
• Strong knowledge of Windows and macOS environments.
• Experience using a ticketing system and delivering end-user support.

Responsibilities

• Provide IT support to staff via remote-controlled software, phone, email, chat, video conferencing and face-to-face communications.
• Reset passwords, manage user accounts, and assist with login or authentication issues.
• Install and configure software, support applications, updates and basic system setups.
• Document issues and solutions in the ticketing system to track trends and resolutions.
• Troubleshoot hardware and software issues on laptops, desktops, printers and common applications.

Skills

Windows

macOS

Customer service

Remote support tooling

Education

Bachelor’s degree or related experience

Tools

Jira

Job description

IDC Mexico City is seeking a hands-on Helpdesk Support Specialist to assist employees with Windows and macOS, software, and hardware in a fast-paced IT Operations environment. You will manage tickets via email, chat, phone, and face-to-face support; perform password resets, software installs, and onboarding/offboarding; document issues and resolutions.

This onsite role is 4 days a week in the office with Friday optional remote work and requires 2–3 years of IT experience and strong customer