IT Helpdesk Analyst - Japanese Speaking (On-Site)

Stand8 Technology Consulting; Región Centro; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Medical insurance

Monthly grocery vouchers

Paid time off

Professional development

Collaborative environment

Descripción de la vacante

STAND 8 is seeking a Japanese-speaking IT Helpdesk Analyst to join our on-site support team in Mexico. You will provide responsive technical assistance to end users and support day-to-day IT operations for a major media and entertainment client.

You will troubleshoot Level 1–2 hardware, software, and network issues, support Windows and macOS, set up devices, and document incidents in ServiceNow. Fluency in English and Japanese (JLPT N2/N3) is required, with professional Spanish also preferred.

Formación

• Fluency in English and Japanese required; JLPT N2/N3 level.
• One to five or more years in IT Help Desk or Service Desk roles.
• Experience supporting users in large enterprise environments is preferred.

Responsabilidades

• Provide responsive and professional technical support to end users.
• Troubleshoot Level 1–2 hardware, software, application, and network issues.
• Support Windows and macOS; set up and image laptops and devices.
• Document, track, and manage incidents in ServiceNow.
• Escalate complex issues to appropriate teams when needed.
• Deliver a positive customer experience with clear communication and follow-up.

Conocimientos

English proficiency

Japanese proficiency

IT Help Desk experience

Customer service

Herramientas

ServiceNow

Microsoft 365

Adobe applications

Descripción del empleo

STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
We are seeking a Japanese-speaking IT Helpdesk Analyst to join our dynamic support team. This role is ideal for someone who thrives in a fast-paced IT environment and is passionate about resolving user issues efficiently and professionally. The selected candidate will provide technical assistance to end users and support the day-to-day IT operations of a major media and entertainment company.
This is a long-term, 100% on-site position.

Required Qualification

• Fluency in both English and Japanese is required. Japanese proficiency must be equivalent to JLPT N2 or N3, with the ability to communicate confidently with native Japanese-speaking end users in both written and verbal interactions.

Key Responsibilities

• Provide responsive and professional technical support to end users.
• Troubleshoot and resolve Level 1 and Level 2 hardware, software, application, and network connectivity issues.
• Support Windows and macOS operating systems.
• Set up, configure, refresh, and image laptops and other user devices.
• Work directly with end users to configure laptops according to their operational and personal settings.
• Troubleshoot Dell and Apple hardware.
• Provide support for Microsoft 365 applications, including Outlook, as well as Adobe applications.
• Diagnose basic to advanced TCP/IP and network connectivity issues.
• Document, track, and manage incidents and service requests through ServiceNow.
• Escalate complex technical issues to the appropriate support teams when necessary.
• Deliver a positive customer experience through clear communication, timely follow-up, and effective issue resolution.

Preferred Qualifications

• Professional proficiency in English and Spanish.
• One to five or more years of IT Help Desk, Service Desk, or technical support experience.
• Previous experience supporting users within a large enterprise organization.
• Help Desk or call center experience.
• Strong customer service, communication, and telephone support skills.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive benefits package exceeding statutory requirements
• Minor and major medical expense insurance
• Monthly grocery vouchers
• Additional paid time off with full salary
• Access to ongoing training and professional development opportunities
• Inclusive and collaborative work environment with employee recognition programs

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally, with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io and reach out today to explore opportunities to grow together!
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