Bilingual IT Helpdesk Analyst (EN/JA) – On-Site Support

Stand8 Technology Consulting; Región Centro; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Medical insurance

Monthly grocery vouchers

Paid time off

Professional development

Collaborative environment

Descripción de la vacante

STAND 8 is seeking a Japanese-speaking IT Helpdesk Analyst to join our on-site support team in Mexico. You will provide responsive technical assistance to end users and support day-to-day IT operations for a major media and entertainment client.

You will troubleshoot Level 1–2 hardware, software, and network issues, support Windows and macOS, set up devices, and document incidents in ServiceNow. Fluency in English and Japanese (JLPT N2/N3) is required, with professional Spanish also preferred.

Formación

• Fluency in English and Japanese required; JLPT N2/N3 level.
• One to five or more years in IT Help Desk or Service Desk roles.
• Experience supporting users in large enterprise environments is preferred.

Responsabilidades

• Provide responsive and professional technical support to end users.
• Troubleshoot Level 1–2 hardware, software, application, and network issues.
• Support Windows and macOS; set up and image laptops and devices.
• Document, track, and manage incidents in ServiceNow.
• Escalate complex issues to appropriate teams when needed.
• Deliver a positive customer experience with clear communication and follow-up.

Conocimientos

English proficiency

Japanese proficiency

IT Help Desk experience

Customer service

Herramientas

ServiceNow

Microsoft 365

Adobe applications

Descripción del empleo

STAND 8 is seeking a Japanese-speaking IT Helpdesk Analyst to join our on-site support team in Mexico. You will provide responsive technical assistance to end users and support day-to-day IT operations for a major media and entertainment client.

You will troubleshoot Level 1–2 hardware, software, and network issues, support Windows and macOS, set up devices, and document incidents in ServiceNow. Fluency in English and Japanese (JLPT N2/N3) is required, with professional Spanish also preferred.