Software Development Advisor

NTT DATA North America; Región Centro; Híbrido; MXN 500.000 - 800.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Software Development Advisor to join our Guadalajara team in Jalisco, Mexico. The role focuses on providing L3 support for complex production issues, driving root cause analysis, and implementing preventive actions while coordinating with multiple engineering teams.

You will be involved in infrastructure, automation, and CI/CD processes, with emphasis on Java/Python debugging, and leveraging tools like Kubernetes, Docker, and GitLab.

Formación

• Must be comfortable coding and debugging in Java or Python.
• Experience with Kubernetes and front end development tools such as REACT.
• Experience in a support role with shifts including bank holidays.
• Good knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
• Work experience on SDLC, LINUX system platforms.

Responsabilidades

• Investigate and drive support resolution with internal stakeholders and other Controls Engineering teams.
• Work closely with the engineering team to resolve client issues.
• Look for opportunities to automate processes and use AI tooling.
• Manage incidents and post-mortems; ensure SLAs are met.
• Create documentation/runbooks and code snippets for clients and internal teams.

Conocimientos

Java

Python

Kubernetes

React

Linux

Docker

Jenkins

Git

CI/CD

Herramientas

Jenkins

GitLab

Azure DevOps

Autosys

Descripción del empleo

Req ID: 383277
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Software Development Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Role: Engineering Support Level 3 - Controls Engineering, Support experience preferably in 4-10 years range

Responsibilities

• Investigate and drive support resolution with internal stake holders and other Controls Engineering teams. Serve as point of escalation for support issues from Controls Engineering
• Work closely with the engineering team to drive resolution of client issues.
• Look for opportunities to automate existing process and use AI tooling.
• Manage incidents and Post Mortems. Ensure SLOs are met and clients are kept informed and happy.
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Key criteria

• Must be comfortable coding and debugging in Java or Python. Experience of Kubernetes and front end development tools such as REACT an advantage.
• Must have experience in a support role and role will require shifts including bank holidays. Experience managing incidents.
• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
• work experience on SDLC, LINUX system platforms.
• Good Knowledge of CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.Production Support & Incident Management
• Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.
• Perform detailed Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
• Manage incident lifecycle, including outage communication, tracking, escalation, and post-resolution follow-ups.
• Ensure adherence to SLA commitments with a strong focus on reducing recurring incidents.

Application Support

• Support Software Delivery Lifecycle (SDLC) operations, including code compilation, builds, artifact management, and software distribution.
• Troubleshoot issues related to CI/CD pipelines, repositories, and build systems.
• Create and maintain CI/CD pipelines (Jenkins, GitLab, Azure DevOps) and ensure build stability.
• Validate releases to minimize production risks and rollback scenarios.

Infrastructure & Automation

• Provide infrastructure and platform support across Linux-based environments.
• Automate repetitive operational tasks using Shell, Python\Java, or Perl scripting.
• Support configuration management and automation tools such as Chef, Puppet, Ansible.
• Improve system efficiency by developing automation solutions for provisioning, monitoring, and operational workflows.

Monitoring, Performance & Reliability

• Utilize tools like Splunk for log analysis, monitoring, and troubleshooting.
• Continuously focus on performance tuning, scalability, and system optimization.
• Identify trends, defects, and system inefficiencies to drive proactive improvements.

Database & Systems Expertise

• Work with relational databases (Oracle, DB2, MS SQL, Sybase) and write optimized SQL queries.
• Support application servers and middleware such as Apache, Tomcat.
• Manage job scheduling and batch processing using tools like Autosys/CRON.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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