IT Asset & Testing Supervisor – On Site

Capgemini; Aguascalientes; Presencial; MXN 520.000 - 700.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Comprehensive benefits

Career development opportunities

Descripción de la vacante

Capgemini seeks an Asset Management & Testing Supervisor in Aguascalientes, Mexico to lead daily operations of asset management, testing, and depot teams. You will ensure IT assets are tracked, tested, deployed, recovered, and disposed of efficiently while maintaining high service quality and audit readiness.

Responsibilities include supervising testing of laptops, desktops, monitors, printers and peripherals; guiding technicians; establishing testing procedures and metrics; driving process

Formación

• Experience leading asset management, testing, depot, or IT operations teams.
• Strong understanding of IT asset lifecycle management.
• Experience with inventory control, asset audits, and operational reporting.
• Experience managing vendor relationships and cross-functional stakeholders.
• Advanced English proficiency (written and verbal).

Responsabilidades

• Lead and supervise daily activities of testing and depot operations.
• Ensure devices and peripherals are tested, validated, and approved for deployment.
• Oversee functional testing of laptops, desktops, monitors, docking stations, printers, and other IT equipment.
• Support technicians in diagnosing and resolving hardware issues.
• Establish testing procedures, quality standards, and guidelines.
• Monitor performance, productivity, and service levels.
• Manage escalations and provide technical leadership.
• Collaborate with Asset Management and Logistics to support inventory accuracy.
• Drive continuous improvement and automation initiatives.
• Maintain documentation, reporting, and audit-ready records.
• Ensure compliance with policies and security requirements.

Conocimientos

Leadership & Operations

Team leadership

Communication

Stakeholder management

Process improvement

Problem solving

Planning & prioritization

Escalation management

Quality assurance

Data analysis

Herramientas

ServiceNow

Ticket Management Systems

Microsoft 365

Power BI

Power Automate

Intune

Asset Management Systems

Descripción del empleo

Capgemini seeks an Asset Management & Testing Supervisor in Aguascalientes, Mexico to lead daily operations of asset management, testing, and depot teams. You will ensure IT assets are tracked, tested, deployed, recovered, and disposed of efficiently while maintaining high service quality and audit readiness.

Responsibilities include supervising testing of laptops, desktops, monitors, printers and peripherals; guiding technicians; establishing testing procedures and metrics; driving process