GSQA Support Analyst — Automation & ITSM Expert

Capgemini; Aguascalientes; Híbrido; MXN 480.000 - 600.000; Jornada completa

Descripción de la vacante

Capgemini Mexico is seeking a motivated GSQA Support Analyst to manage the Global Supplier Quality Assurance platform, incidents, requests, and KPI reporting. You will drive automation and improvements while collaborating with business users, suppliers, and IT teams.

The role is hybrid in CDMX or Guadalajara, requiring strong ITSM knowledge and English proficiency to support enterprise applications in production environments.

Formación

• Bachelor degree in Computer Sciences or equivalent.
• 4–6 years in application or quality systems support.
• Strong automation scripting and KPI reporting.
• Knowledge of ITSM and incident management.
• Familiarity with data analysis and SQL basics.
• Conversational English

Responsabilidades

• Support the GSQA platform and related business applications.
• Manage incidents, service requests, and reporting needs.
• Drive automation and process improvements in supplier quality.
• Collaborate with business users, suppliers, quality teams, and IT stakeholders.

Conocimientos

Automation Script Development

ServiceNow Incident

Power BI Dashboard

Microsoft Forms

qTest Test Management

Spyglass Monitoring

Command Center

Enterprise Applications

ITSM Processes

Application Monitoring

Data Analysis

SQL Basics

Testing Methodologies

Educación

Bachelor's degree in Computer Sciences or equivalent

Herramientas

Power BI

qTest

Spyglass

ServiceNow

Microsoft Forms

Command Center

Descripción del empleo

Capgemini Mexico is seeking a motivated GSQA Support Analyst to manage the Global Supplier Quality Assurance platform, incidents, requests, and KPI reporting. You will drive automation and improvements while collaborating with business users, suppliers, and IT teams.

The role is hybrid in CDMX or Guadalajara, requiring strong ITSM knowledge and English proficiency to support enterprise applications in production environments.