Tech Support Manager: Lead Networking & Customer Experience

RUCKUS Networks; Apodaca; Presencial; MXN 334.800 - 502.200; Jornada completa

Descripción de la vacante

RUCKUS Networks is looking for a Tech Support Manager in Apodaca, Nuevo León, to lead a team of technical support engineers ensuring high-quality support for networking products. The role focuses on customer satisfaction through effective troubleshooting and team leadership.

The successful candidate will have strong technical knowledge, excellent problem-solving, and communication skills, and will be responsible for mentoring the team and optimizing support processes.

Formación

• 5+ years of experience in technical support, with at least 2 years in a leadership role.
• High proficiency in English is mandatory.

Responsabilidades

• Manage and mentor a team of technical support engineers.
• Oversee daily operations of the support team.
• Develop and implement support strategies.
• Collaborate with product and engineering teams.

Conocimientos

Technical support leadership

Networking technologies

Problem-solving skills

Communication skills

Educación

Bachelor’s degree in Engineering, Computer Science, or related field

Herramientas

Salesforce

ServiceNow

Descripción del empleo

RUCKUS Networks is looking for a Tech Support Manager in Apodaca, Nuevo León, to lead a team of technical support engineers ensuring high-quality support for networking products. The role focuses on customer satisfaction through effective troubleshooting and team leadership.

The successful candidate will have strong technical knowledge, excellent problem-solving, and communication skills, and will be responsible for mentoring the team and optimizing support processes.