IS Services & Process Lead

BlackBerry Inc.; Heroica Nogales; Presencial; MXN 700.000 - 900.000; Jornada completa

Descripción de la vacante

ABB in Nogales, Sonora seeks an IS Manager to define, manage, and monitor IT services, maintaining process documentation and advisory support for IS service changes. The role focuses on delivering measurable improvements in service quality and efficiency within an on-site setting.

You will collaborate with cross-functional teams, apply governance practices, and ensure alignment with business goals in a manufacturing environment. Fluency in English is required.

Formación

• Bachelor’s degree in Information Systems or Electronics-related field preferred.
• 3+ years in IS areas and enterprise end-user support.
• Knowledge of network services and on-site requirements.
• Fluent in English; strong accountability and teamwork skills.
• Experience with manufacturing processes and factory IT programs preferred.

Responsabilidades

• Describe and define IT processes/services, including relationships and business value.
• Maintain service information in the service management tool.
• Prepare and maintain process documentation and advise on proper use of IS services.
• Apply measurement and reporting practices to plan, control, review, and audit services to meet KPIs.
• Provide consultation and support for installation or change of IS services.

Conocimientos

C++

.NET

PLC

Networking concepts

Microsoft Office & 0365

English fluent

Windows 11

Project management

Educación

Bachelor’s degree in Information Systems or Electronics-related field

Herramientas

Windows 11

Microsoft Office 365

Factory IT programs

Descripción del empleo

ABB in Nogales, Sonora seeks an IS Manager to define, manage, and monitor IT services, maintaining process documentation and advisory support for IS service changes. The role focuses on delivering measurable improvements in service quality and efficiency within an on-site setting.

You will collaborate with cross-functional teams, apply governance practices, and ensure alignment with business goals in a manufacturing environment. Fluency in English is required.