IS Infrastructure Specialist

BlackBerry Inc.; Heroica Nogales; Presencial; MXN 700.000 - 900.000; Jornada completa

Descripción de la vacante

ABB in Nogales, Sonora seeks an IS Manager to define, manage, and monitor IT services, maintaining process documentation and advisory support for IS service changes. The role focuses on delivering measurable improvements in service quality and efficiency within an on-site setting.

You will collaborate with cross-functional teams, apply governance practices, and ensure alignment with business goals in a manufacturing environment. Fluency in English is required.

Formación

• Bachelor’s degree in Information Systems or Electronics-related field preferred.
• 3+ years in IS areas and enterprise end-user support.
• Knowledge of network services and on-site requirements.
• Fluent in English; strong accountability and teamwork skills.
• Experience with manufacturing processes and factory IT programs preferred.

Responsabilidades

• Describe and define IT processes/services, including relationships and business value.
• Maintain service information in the service management tool.
• Prepare and maintain process documentation and advise on proper use of IS services.
• Apply measurement and reporting practices to plan, control, review, and audit services to meet KPIs.
• Provide consultation and support for installation or change of IS services.

Conocimientos

C++

.NET

PLC

Networking concepts

Microsoft Office & 0365

English fluent

Windows 11

Project management

Educación

Bachelor’s degree in Information Systems or Electronics-related field

Herramientas

Windows 11

Microsoft Office 365

Factory IT programs

Descripción del empleo

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:IS Manager__Your role and responsibilities (Mandatory)In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.The work model for the role is: #LI-OnSiteThis role is contributing to the Electrification Business in Nogales, Sonora.You will be mainly accountable for:Describing and defining IT processes/services including relationships, dependencies, and business value, and regularly maintaining all service-related information within the service management tool.Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services.Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets.Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services.Qualifications for the role (Mandatory)Bachelor’s degree in Information Systems or Electronic related field preferred.3+ years expertise IS areas and an enterprise End User support role.Knowledge of network services, as well as support and on-site requirements.Strong sense of personal accountability regarding decision-making and ability to work alone or with a team.Fluent in Microsoft Office and Support of 0365.Programming Language C++, .NET , PLC.Machine Learning Knowledges.Understanding of Networking Topology, Concepts and Server InfrastructureExtensive Windows 11 knowledge and support experience.Experience with manufacturing processes, procedures, and factory IT programs preferred.Prefer Skills in Project Management.English fluent level required.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.