Inside Sales Supervisor — Growth & Leadership

Wesco; Tlalnepantla; Presencial; MXN 520.000 - 760.000; Jornada completa

Descripción de la vacante

Wesco is a leading distributor, logistics services and supply chain solutions company. The Supervisor - Inside Sales will support branch management by formulating sales strategies, executing plans and budgets to grow accounts and margins, and recruiting new customers.

You will lead inside sales and counter staff, ensure service quality, and optimize productivity while maintaining morale and cost efficiency. Travel is 0–25% as needed.

Formación

• 5+ years of inside sales experience.
• Strong leadership and mentoring skills.
• Ability to manage staff and budgets.
• Excellent communication and customer service.
• Willingness to travel (0%–25%).

Responsabilidades

• Provides immediate supervision of inside sales and counter personnel.
• Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
• Takes leadership and direction from branch management and communicates to employees.
• Assists with team workload distribution.
• Verifies attendance records, provides input on hiring matters, assists with performance appraisals, and assists with disciplinary actions.
• Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
• Serves as liaison with suppliers for return authorizations.
• Directs credit management in extension of credit and collection of accounts receivable/claims and deductions.
• Provides and organizes product training for team and vendors.

Conocimientos

Leadership

Inside sales

Team coaching

Communication skills

Customer service

Analytical skills

Educación

High School Diploma or equivalent

Bachelor's Degree preferred

Herramientas

CRM software

Microsoft Excel

Descripción del empleo

Wesco is a leading distributor, logistics services and supply chain solutions company. The Supervisor - Inside Sales will support branch management by formulating sales strategies, executing plans and budgets to grow accounts and margins, and recruiting new customers.

You will lead inside sales and counter staff, ensure service quality, and optimize productivity while maintaining morale and cost efficiency. Travel is 0–25% as needed.