Supervisor - Inside Sales

Wesco; Tlalnepantla; Presencial; MXN 520.000 - 760.000; Jornada completa

Descripción de la vacante

Wesco is a leading distributor, logistics services and supply chain solutions company. The Supervisor - Inside Sales will support branch management by formulating sales strategies, executing plans and budgets to grow accounts and margins, and recruiting new customers.

You will lead inside sales and counter staff, ensure service quality, and optimize productivity while maintaining morale and cost efficiency. Travel is 0–25% as needed.

Formación

• 5+ years of inside sales experience.
• Strong leadership and mentoring skills.
• Ability to manage staff and budgets.
• Excellent communication and customer service.
• Willingness to travel (0%–25%).

Responsabilidades

• Provides immediate supervision of inside sales and counter personnel.
• Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
• Takes leadership and direction from branch management and communicates to employees.
• Assists with team workload distribution.
• Verifies attendance records, provides input on hiring matters, assists with performance appraisals, and assists with disciplinary actions.
• Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
• Serves as liaison with suppliers for return authorizations.
• Directs credit management in extension of credit and collection of accounts receivable/claims and deductions.
• Provides and organizes product training for team and vendors.

Conocimientos

Leadership

Inside sales

Team coaching

Communication skills

Customer service

Analytical skills

Educación

High School Diploma or equivalent

Bachelor's Degree preferred

Herramientas

CRM software

Microsoft Excel

Descripción del empleo

Job Description

As the Supervisor - Inside Sales, you will assist branch management in the formulation of sales strategies and execute, plans and budgets to grow accounts, margin, and recruit new customers. You will provide leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity, and quality. You will maintainpositive employee morale while servicing customer base in an economical way.

As the Supervisor - Inside Sales, you will assist branch management in the formulation of sales strategies and execute, plans and budgets to grow accounts, margin, and recruit new customers. You will provide leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity, and quality. You will maintainpositive employee morale while servicing customer base in an economical way.

Responsibilities

• Provides immediate supervision of inside sales and counter personnel.
• Coachesand mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
• Takes leadership and direction from branch management and communicates to employees.
• Assists with team workload distribution.
• Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.
• Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
• Serves asliaisonwith suppliers for return authorizations.
• Directs credit management in extension of credit and collection of accountsreceivablele claims and deductions.
• Provides and organizes product training for team and vendors.

Qualifications

• High School Degree or equivalent required; Bachelors’ Degree preferred
• 5+ years required of inside sales experience
• Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology
• Strong verbal, written, analytical, persuasion and interpersonal skills
• Excellent communication and computer skills
• Effective time management
• Demonstrate teamwork, leadership, and flexibility
• 2 years preferred of sales supervision and department site P&L
• 3 years of electrical experience preferred
• Ability to travel 0% - 25%

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.