Information Technology and Data Specialist

Four Seasons; El Tamarindo; Presencial; MXN 279.000 - 502.000; Jornada completa

Descripción de la vacante

Four Seasons Resort Tamarindo, Mexico, seeks an Information Technology and Data Specialist to support, maintain, and secure technology systems across the resort. You will assist in ensuring seamless IT services for hotel operations and guests.

The role covers server administration, Active Directory, network security, backups, and collaboration tools. A 1–2 year background in IT in hospitality or similar settings is preferred, with a focus on reliability and customer service.

Formación

• Bachelor's degree preferred in IT/CS/Engineering or related field.
• 1–2 years of IT infrastructure or hospitality tech experience.
• Strong knowledge of Windows OS, desktop support, hardware troubleshooting, and MS Office.

Responsabilidades

• Support daily operation and availability of hotel systems (PMS, POS, HSIA, PBX, S&C).
• Maintain user accounts, permissions, configurations, and documentation.
• Monitor server infrastructure, operating systems, and performance; troubleshoot upgrades.

Conocimientos

Windows OS

Active Directory

Networking

Server administration

Desktop support

MS Office

IT security

Backups & DR

Customer service

Analytical thinking

Educación

Bachelor's degree in IT/CS/Engineering

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

An oceanfront resort on Mexico's pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico's Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico - far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role

The Information Technology and Data Specialist is responsible for assisting the Director of IT and Assistant Director of IT in ensuring the efficient operation, maintenance, and security of all technology systems, computer infrastructure, data, and voice communication services throughout the Resort. In this role, you will provide technical support to hotel operations, maintain critical business systems, and contribute to delivering a seamless technology experience for both employees and guests.

What you will do

• Support the daily operation and availability of mission-critical hotel systems, including the Property Management System (PMS), Call Accounting, HSIA, PBX, and Food & Beverage Point of Sale (POS) systems, Network Systemas (Cisco, Ruckus, Nokia).
• Assist in maintaining user accounts, permissions, system configurations, and documentation while providing systems administration support.
• Monitor and maintain server infrastructure, operating systems, and overall system performance, including troubleshooting and upgrades.
• Provide technical support for desktop operating systems, applications, hardware, and peripheral devices.
• Support hotel applications including back office, Sales & Catering, Human Resources, and other operational systems.
• Diagnose and resolve hardware, software, network, and connectivity issues while minimizing service interruptions.
• Assist in implementing and maintaining Four Seasons IT Core Standards across the property.
• Participate in technology implementation projects, system upgrades, and new technology deployments.
• Provide technical support for conference rooms, events, guest technology requests, and business center services.
• Assist with administration of communication platforms, including Office O365, VPN connectivity, and collaboration tools.
• Support system backup, disaster recovery, and business continuity procedures.
• Assist in maintaining wired and wireless network infrastructure, Active Directory, firewalls, and network security solutions.
• Coordinate with third-party vendors for system maintenance, repairs, and technology projects.
• Provide on-call support for critical hotel systems when operationally required.
• Perform any additional duties as assigned by the Liders of IT or hotel leadership.

What you bring

• Bachelor's degree in Information Technology, Computer Science, Systems Engineering, or a related field preferred.
• Minimum of 1-2 years of experience supporting IT infrastructure, systems administration, or hospitality technology environments.
• Strong knowledge of Windows operating systems, desktop support, hardware troubleshooting, and Microsoft Office applications.
• Experience with server administration, Active Directory, network infrastructure, wired and wireless networking, and system security.
• Knowledge of hotel technology platforms such as Opera PMS, Micros POS, PBX, HSIA, or similar hospitality systems is preferred.
• Experience with system backups, disaster recovery, antivirus management, and infrastructure monitoring.
• Strong analytical and problem-solving skills with the ability to prioritize multiple technical issues.
• Excellent customer service skills with the ability to support both internal users and hotel guests.
• Strong organizational skills with attention to detail and documentation.
• Excellent written and v