Reservations Agent

Four Seasons; El Tamarindo; Presencial; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training & development

Employee discount

Dry cleaning

Employee meals

Fitness access

Wellness programs

Descripción de la vacante

Four Seasons Resort Tamarindo, México, seeks a Reservations Agent to be the first point of contact for guests. You will provide exceptional service by phone and email, converting inquiries into confirmed bookings while guiding guests through the booking journey.

You will manage reservations, handle modifications, cancellations and special requests, coordinate VIP stays and multi-room itineraries, and upsell where appropriate to enhance guest satisfaction and property revenue.

Formación

• Minimum 1 year in luxury hotel reservations or guest services.
• Excellent written and spoken English; additional languages a plus.
• Strong sales, organization, and problem-solving skills.

Responsabilidades

• Deliver exceptional guest service through phone and email interactions.
• Convert reservation inquiries into confirmed bookings through personalized service.
• Manage reservations, modifications, cancellations, and special requests with accuracy.
• Coordinate VIP stays, special occasions, multi-room bookings, and customized itineraries.
• Arrange private aviation, airport transportation, and pre-arrival logistics in partnership with aviation providers and resort teams.
• Maintain accurate guest profiles and reservation details.
• Provide expert knowledge of accommodations, dining, golf, wellness, transportation, and resort experiences.
• Identify opportunities to maximize revenue through thoughtful upselling.
• Ensure compliance with reservation policies, payment requirements, and cancellation guidelines.
• Collaborate with Guest Experience, Sales, and Operations to ensure seamless arrivals.
• Build lasting relationships with guests and travel advisors while representing the Four Seasons brand.

Conocimientos

Excellent English

Sales skills

Communication skills

Multitasking

Telephone etiquette

Microsoft Office

Reservation systems

Herramientas

Microsoft Office

Reservation systems

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An oceanfront resort on Mexico's pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico's Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico - far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role

As a Reservations Agent, you are the first connection many guests have with Four Seasons Resort Tamarindo. You will provide exceptional service, inspire confidence, and convert inquiries into confirmed reservations while serving as a trusted advisor throughout the booking journey.

What you will do

• Deliver exceptional guest service through phone and email interactions.
• Convert reservation inquiries into confirmed bookings through personalized service.
• Manage reservations, modifications, cancellations, and special requests with accuracy.
• Coordinate VIP stays, special occasions, multi-room bookings, and customized itineraries.
• Arrange private aviation, airport transportation, and pre-arrival logistics in partnership with aviation providers and resort teams.
• Maintain accurate guest profiles and reservation details.
• Provide expert knowledge of accommodations, dining, golf, wellness, transportation, and resort experiences.
• Identify opportunities to maximize revenue through thoughtful upselling.
• Ensure compliance with reservation policies, payment requirements, and cancellation guidelines.
• Collaborate with Guest Experience, Sales, and Operations to ensure seamless arrivals.
• Build lasting relationships with guests and travel advisors while representing the Four Seasons brand.

What you bring

• Minimum 1 year of experience in luxury hotel reservations, front office, or guest services.
• Luxury hospitality experience preferred.
• Excellent written and spoken English; additional languages are an asset.
• Outstanding communication and telephone etiquette.
• Strong sales, organization, and problem-solving skills.
• Exceptional attention to detail and ability to multitask in a fast-paced environment.
• Experience with reservation systems and Microsoft Office.
• Flexible schedule, including weekends and holidays.

What we offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Access to hotel fitness and wellness programs (where applicable)
• Recognition programs and employee wellness initiatives

Schedule & Hours

• Full-time position
• Shifts may include early mornings, evenings, weekends, and holidays depending on operational needs

Successful candidates must possess legal work authorization in Mexico.

Learn more by visiting us at:

Company Site: http://www.fourseasons.com

Our Careers: https://lnkd.in/gDDgNZBT

Facebook: https://www.facebook.com/FourSeasonsJobs

Twitter: https://twitter.com/FourSeasonsJobs

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts