Prime Host

Four Seasons Hotels and Resorts; San Luis Potosí; Presencial; MXN 420.000 - 690.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training and development

Employee discount for stays

Dry cleaning for uniforms

Employee meals

Descripción de la vacante

Four Seasons Hotels and Resorts in Punta Mita, Mexico, seeks a dedicated service professional to deliver luxury guest experiences. Advanced English and hospitality expertise are essential to anticipate needs, manage reservations, and coordinate with Food & Beverage, Housekeeping, and operations.

The role emphasizes discretion, guest relationships, and safety, with responsibilities spanning room preparation, guest requests, and on-property communications.

Formación

• Advanced English proficiency and experience serving high-profile guests.
• Ability to provide personalized services and technical assistance with iPad, iPhone, Android, Windows, Apple devices, Web TV, and WhatsApp.
• Strong ability to maintain confidentiality, build excellent guest relationships, and anticipate guest needs.
• Knowledge of Food & Beverage (F&B), Housekeeping, and resort operations.
• Ability to manage reservations, flight changes, restaurant bookings, activities, and transportation arrangements.
• Capability to review room folios, recommend experiences based on guest preferences, and resolve issues during the stay.
• Availability to respond to managers’ and directors’ requests, report incidents, and propose solutions aligned with resort policies.
• Knowledge of emergency procedures and the ability to provide first aid when required.
• Physical ability to carry luggage or packages weighing up to 25 kg (55 lbs).

Responsabilidades

• Ensure guest rooms are prepared and meet F&B, Housekeeping, and Engineering requirements.
• Verify and coordinate all reservations, tours, and services requested by guests.
• Maintain constant communication with operational departments to ensure a seamless guest experience.
• Manage activity changes or cancellations while balancing guest needs and provider requirements.
• Always act with professionalism, punctuality, and respect, maintaining appropriate boundaries with guests.
• Provide immediate follow-up on pending requests, including those involving other departments.
• Comply with hotel policies regarding operations, golf cart usage, uniforms, mobility, and professional conduct.
• Inform management of special situations, including guest invitations to meals, and never consume alcoholic beverages while on duty.
• Remain on hotel premises unless authorized and refrain from prohibited activities such as cooking, handling beverages, or using pools and beaches as a guest.
• Ensure guest safety and well-being, including providing first aid when necessary.

Conocimientos

Advanced English

Guest service experience

Discretion/confidentiality

Tech literacy (Apple/Android)

F&B knowledge

Housekeeping knowledge

Reservations management

First aid awareness

Resort operations knowledge

Guest experience planning

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of Mexican hospitality.

Required Profile

• Advanced English proficiency and experience serving high-profile guests or clients.
• Ability to provide personalized services and technical assistance with iPad, iPhone, Android, Windows, Apple devices, Web TV, and WhatsApp.
• Strong ability to maintain confidentiality, build excellent guest relationships, and anticipate guest needs.
• Knowledge of Food & Beverage (F&B), Housekeeping, and resort operations.
• Ability to manage reservations, flight changes, restaurant bookings, activities, and transportation arrangements.
• Capability to review room folios, recommend experiences based on guest preferences, and resolve issues during the stay.
• Availability to respond to managers’ and directors’ requests, report incidents, and propose solutions aligned with resort policies.
• Knowledge of emergency procedures and the ability to provide first aid when required.
• Physical ability to carry luggage or packages weighing up to 25 kg (55 lbs).

Key Responsibilities

• Ensure guest rooms are prepared and meet all F&B, Housekeeping, and Engineering requirements.
• Verify and coordinate all reservations, tours, and services requested by guests.
• Maintain constant communication with operational departments to ensure a seamless guest experience.
• Manage activity changes or cancellations while balancing guest needs and provider requirements.
• Always act with professionalism, punctuality, and respect, maintaining appropriate boundaries with guests.
• Provide immediate follow-up on pending requests, including those involving other departments.
• Comply with hotel policies regarding operations, golf cart usage, uniforms, mobility, and professional conduct.
• Inform management of special situations, including guest invitations to meals, and never consume alcoholic beverages while on duty.
• Remain on hotel premises unless authorized and refrain from prohibited activities such as cooking, handling beverages, or using pools and beaches as a guest.
• Ensure guest safety and well-being, including providing first aid when necessary.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals