In-Office IT Specialist — Mexico City

Samsara; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Professional development stipend

Health and parental leave

Descripción de la vacante

Samsara is hiring an Onsite IT Specialist to join our BizTech Helpdesk team in Mexico City. You’ll troubleshoot and support users, manage a ticket queue, and provision laptops and access for new hires.

You’ll also handle hardware recovery, office endpoints, and cloud infrastructure access, collaborating with IT peers on upgrades, security audits, and SaaS deployments. English required; on-site 5 days/week. This role offers growth and a collaborative environment.

Formación

• Bachelor's degree in CS, Information Systems, or related STEM field.
• Minimum 2 years of help desk or technical support.
• Minimum 1 year of onsite IT support experience.
• Basic networking knowledge.
• Fluent spoken and written English.
• 8:00–17:00 Monday–Friday availability with occasional after-hours support.

Responsabilidades

• Resolve tech problems for Mexico City office and remote users.
• Manage ticket queue and identify process improvements.
• Onboard new hires: order devices, provisioning, access.
• Support hardware recovery and asset management.
• Manage office endpoints (printers, laptops, conferencing equipment).
• Provide access to Samsara’s cloud infrastructure.
• Collaborate on infra projects, security audits, and SaaS deployments.
• Document IT policies and procedures.
• Partner with adjacent teams for escalations and process enhancements.
• Drive core operations to keep the company secure and productive.

Conocimientos

Help desk

Technical support

Onsite IT

Networking basics

English proficiency

Educación

STEM degree

4 years relevant experience

Herramientas

Zendesk

ServiceNow

G Suite

Slack

Zoom

Okta

Descripción del empleo

Samsara is hiring an Onsite IT Specialist to join our BizTech Helpdesk team in Mexico City. You’ll troubleshoot and support users, manage a ticket queue, and provision laptops and access for new hires.

You’ll also handle hardware recovery, office endpoints, and cloud infrastructure access, collaborating with IT peers on upgrades, security audits, and SaaS deployments. English required; on-site 5 days/week. This role offers growth and a collaborative environment.