Imports & Customer Service Specialist

Evonik; Ciudad de México; On-site; MXN 220,000 - 320,000; Full time

Job summary

Evonik Industries de Mexico S.A. de C.V. is seeking a customer service professional to provide quality support to customers and drive retention. You will handle inquiries, manage complex queries, and document interactions in the CRM.

The role emphasizes clear communication, data accuracy, and collaboration with teams to ensure smooth office workflows and compliant processes. On-site in Mexico City with growth opportunities.

Qualifications

• High School diploma required; strong basic IT and office skills.
• Clear and effective verbal communications without supervision.
• Ability to follow procedures and provide guidance when needed.
• Support business processes with standard office equipment and software.
• Plan, organize and prioritize activities to meet objectives.

Responsibilities

• Provide quality service to customers while identifying opportunities to secure new business or support retention.
• Make calls to allocated customers to develop relationships and resolve queries.
• Interview the customer to clarify requirements and document notes.
• Enter relevant information into the CRM to create a call plan and enable retention and development.
• Design monthly schedule and assign work to speed up workflow and ensure high-priority tasks get done.
• Prepare moderately complex documents using MS Office and summarize data for reports.

Skills

Clear verbal communication

Customer service mindset

Attention to detail

Education

High School diploma

Tools

Microsoft Office

Job description

Evonik Industries de Mexico S.A. de C.V. is seeking a customer service professional to provide quality support to customers and drive retention. You will handle inquiries, manage complex queries, and document interactions in the CRM.

The role emphasizes clear communication, data accuracy, and collaboration with teams to ensure smooth office workflows and compliant processes. On-site in Mexico City with growth opportunities.