Customer Service & Solutions Specialist

Evonik; Ciudad de México; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Evonik in Mexico City seeks a proactive customer service professional to provide quality service, identify opportunities, and support retention. You will handle inquiries, follow a complex sales script, and enter data into the CRM to drive business development.

You will make calls to build relationships with allocated customers, schedule follow-ups, and prepare reports using Microsoft Office. The role emphasizes effective communication and data-driven decision making in a fast-paced environment.

Formación

• Requires clear and effective verbal communication with customers and colleagues.

Responsabilidades

• Provide a quality service to customers while identifying opportunities to secure new business or support retention.
• Make calls (by telephone or in person) to allocated customers to develop new relationships.
• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements.
• Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
• Prepare moderately complex documents using a variety of computer applications such as Microsoft Office. Also responsible for gathering and summarizing data for reports.

Conocimientos

Verbal communication

Customer service

Sales interviewing

Problem solving

Educación

High School / FE College (2 A Levels)

Herramientas

CRM system

Microsoft Office

Descripción del empleo

Evonik in Mexico City seeks a proactive customer service professional to provide quality service, identify opportunities, and support retention. You will handle inquiries, follow a complex sales script, and enter data into the CRM to drive business development.

You will make calls to build relationships with allocated customers, schedule follow-ups, and prepare reports using Microsoft Office. The role emphasizes effective communication and data-driven decision making in a fast-paced environment.